CareLuminate Quality and Safety Report
Whitman Hospital And Medical Center
1200 WEST FAIRVIEW
COLFAX, WA
(509) 397-3435
Patient
Recommendation
Above Average: Top 50%
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
76%
Above Average: Top 50%
Based on 76% of 63 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
78%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Whitman Hospital And Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
The hospital is okay, not too bad, but challenging due to frequent staff turnover, particularly in the ED.
Limited services. Room for improvement. Not recommended. Great for Strokes and ICU, but not ER.
Very comfortable for family in ER, but strongly urge going somewhere else for higher level of care.
Highly recommend hospital, especially cardiology department. Shortage of staff, but not as dire as it seems.
Great nurses, poor management, staffing issues, recommend other hospitals, lack of specialty doctors.
Quality of care good, but understaffed like all hospitals.
Depends on the person they see.
Definitely recommend hospital, good quality care with competent nurses and doctors implementing evidence-based practices.
Good hospital, not recommended for ED due to lack of support staff. Other hospitals have more resources for safe patient care.
Nurses Say it Straight
These comments are not from nurses at Whitman Hospital And Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
The hospital is okay, not too bad, but challenging due to frequent staff turnover, particularly in the ED.
Limited services. Room for improvement. Not recommended. Great for Strokes and ICU, but not ER.
Very comfortable for family in ER, but strongly urge going somewhere else for higher level of care.
Highly recommend hospital, especially cardiology department. Shortage of staff, but not as dire as it seems.
Great nurses, poor management, staffing issues, recommend other hospitals, lack of specialty doctors.
Quality of care good, but understaffed like all hospitals.
Depends on the person they see.
Definitely recommend hospital, good quality care with competent nurses and doctors implementing evidence-based practices.
Good hospital, not recommended for ED due to lack of support staff. Other hospitals have more resources for safe patient care.
Excellent care from coworkers, but not enough time for each patient. Common challenge in healthcare. Committed to doing our best.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Based on CMS HCAHPS patient ratings and quality data, Whitman Hospital And Medical Center offers average quality of care across various aspects. In terms of mortality rates, the hospital performs at an average level, indicating no remarkable deviations from the norm. The hospital's ER wait time is also deemed average, with patients typically being seen and treated within a period of 2-3 hours. However, the hospital falls short in effectively treating conditions such as pneumonia, as evidenced by the higher rate of readmissions for such cases.
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