CareLuminate Quality and Safety Report
Confluence Health- Wenatchee Valley Hosp & Clinics
820 NORTH CHELAN AVENUE
WENATCHEE, WA
(509) 663-8711
Patient
Recommendation
Strong: Top 20% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
81%
Strong: Top 20% Hospital
Based on 81% of 87 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
84%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Confluence Health- Wenatchee Valley Hosp & Clinics but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Overall, the nurse feels the hospital has good quality of care, a strong sense of family, and knowledge of each other. However, some departments are stronger than others, with the ER currently being the weakest.
Excellent care, 10/10. Personal experience confirms exceptional care, great staff, and high quality service at this hospital.
Amazing care, amazing staff. Great discussions with physicians. High level of care and attention. Unable to do certain procedures.
Exceptional compassion towards patients and families. Highly recommend St. Joseph hospital for loved ones, dedicated to addressing concerns.
Overall, good care, outdated facilities, competent doctors, dedicated staff, highly skilled nursing, good patient care.
Emergency Dept recommended for better care, floor nurses less welcoming due to heavy patient load.
Definitely recommend hospital, good quality care with competent nurses and doctors implementing evidence-based practices.
Good care, recommend St. Luke's for accommodating patients, no discharge without proper follow-up.
Good hospital, not recommended for ED due to lack of support staff. Other hospitals have more resources for safe patient care.
Nurses Say it Straight
These comments are not from nurses at Confluence Health- Wenatchee Valley Hosp & Clinics but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Overall, the nurse feels the hospital has good quality of care, a strong sense of family, and knowledge of each other. However, some departments are stronger than others, with the ER currently being the weakest.
Excellent care, 10/10. Personal experience confirms exceptional care, great staff, and high quality service at this hospital.
Amazing care, amazing staff. Great discussions with physicians. High level of care and attention. Unable to do certain procedures.
Exceptional compassion towards patients and families. Highly recommend St. Joseph hospital for loved ones, dedicated to addressing concerns.
Overall, good care, outdated facilities, competent doctors, dedicated staff, highly skilled nursing, good patient care.
Emergency Dept recommended for better care, floor nurses less welcoming due to heavy patient load.
Definitely recommend hospital, good quality care with competent nurses and doctors implementing evidence-based practices.
Good care, recommend St. Luke's for accommodating patients, no discharge without proper follow-up.
Good hospital, not recommended for ED due to lack of support staff. Other hospitals have more resources for safe patient care.
Safe and compassionate hospital with great nurses and doctors; referred my family there. Patients love how they're treated.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Confluence Health- Wenatchee Valley Hosp & Clinics provides an average level of care based on the CMS HCAHPS patient ratings and quality data. The hospital's mortality rates are comparable to other facilities, with no significant variations. Patients can expect an average waiting time in the emergency department, with an average duration of 2-3 hours for both evaluation and treatment. However, the hospital faces challenges with high infection rates, which is an area that requires improvement.
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