CareLuminate Quality and Safety Report
Samaritan Hospital
801 EAST WHEELER ROAD
MOSES LAKE, WA
(509) 765-5606
Patient
Recommendation
Weak: Bottom 20% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
59%
Weak: Bottom 20% Hospital
Based on 59% of 287 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
57%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Samaritan Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Excellent care, 10/10. Personal experience confirms exceptional care, great staff, and high quality service at this hospital.
Excellent handling of stroke patients in the Emergency Department, but delays and lower quality care in med-surg floors.
Amazing care, amazing staff. Great discussions with physicians. High level of care and attention. Unable to do certain procedures.
Recommended for cardiac events, but limitations in resources can cause delays, particularly for non-cardiac cases. Top-rated for cardiac care in Kansas City.
Great nurses, poor management, staffing issues, recommend other hospitals, lack of specialty doctors.
Emergency Dept recommended for better care, floor nurses less welcoming due to heavy patient load.
Definitely recommend hospital, good quality care with competent nurses and doctors implementing evidence-based practices.
Good care, recommend St. Luke's for accommodating patients, no discharge without proper follow-up.
Quality is good at times, but staffing issues are decreasing overall care quality.
Nurses Say it Straight
These comments are not from nurses at Samaritan Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Excellent care, 10/10. Personal experience confirms exceptional care, great staff, and high quality service at this hospital.
Excellent handling of stroke patients in the Emergency Department, but delays and lower quality care in med-surg floors.
Amazing care, amazing staff. Great discussions with physicians. High level of care and attention. Unable to do certain procedures.
Recommended for cardiac events, but limitations in resources can cause delays, particularly for non-cardiac cases. Top-rated for cardiac care in Kansas City.
Great nurses, poor management, staffing issues, recommend other hospitals, lack of specialty doctors.
Emergency Dept recommended for better care, floor nurses less welcoming due to heavy patient load.
Definitely recommend hospital, good quality care with competent nurses and doctors implementing evidence-based practices.
Good care, recommend St. Luke's for accommodating patients, no discharge without proper follow-up.
Quality is good at times, but staffing issues are decreasing overall care quality.
Don't go to Dameron, policies and processes are not well put together, staff is unhappy, management doesn't pay attention to teams.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Samaritan Hospital provides average overall patient satisfaction according to CMS HCAHPS patient ratings and quality data. In terms of mortality rates, the hospital performs at an average level across all measured rates. With regards to emergency care, the hospital maintains an average ER wait time, ensuring patients are seen and treated within an average time frame of 2-3 hours. Furthermore, Samaritan Hospital demonstrates proficiency in treating conditions such as pneumonia, thereby reducing the need for patients to return for further hospital care. However, the hospital has faced challenges in maintaining high infection control rates, thus necessitating improvement in this area.
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