CareLuminate Quality and Safety Report
Cleveland Clinic Avon Hospital
33300 CLEVELAND CLINIC BLVD
AVON, OH
(216) 636-7727
Patient
Recommendation
Strong: Top 20% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
81%
Strong: Top 20% Hospital
Based on 81% of 953 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
84%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Cleveland Clinic Avon Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Quality of care is average to above average.
Great hospital that cares for employees, provides good benefits, and stands out in their commitment to quality care.
Unsafe, understaffed, business-focused. Recommend the Plaza, better care, staffing ratios the same, residents, fellows, attending physicians at Barnes Jewish.
The nursing staff is incredible, but the lack of resources and physician availability would influence my opinion on Menorah.
Good hospital, not recommended for ED due to lack of support staff. Other hospitals have more resources for safe patient care.
Quality is good at times, but staffing issues are decreasing overall care quality.
Highly skilled and dedicated medical staff, definitely recommend hospital for loved ones, especially in the Emergency Department.
Not recommend for all family, but good overall. Top cardiology surgeon. Recommend specific unit. Coworkers welcoming. Solid staff. Manager and peers are supportive. Tricky location. High drug overdose and homeless population.
Our care is great despite declining healthcare, with better staffing ratio and necessary resources. Not all rainbows and fairytales.
Nurses Say it Straight
These comments are not from nurses at Cleveland Clinic Avon Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Quality of care is average to above average.
Great hospital that cares for employees, provides good benefits, and stands out in their commitment to quality care.
Unsafe, understaffed, business-focused. Recommend the Plaza, better care, staffing ratios the same, residents, fellows, attending physicians at Barnes Jewish.
The nursing staff is incredible, but the lack of resources and physician availability would influence my opinion on Menorah.
Good hospital, not recommended for ED due to lack of support staff. Other hospitals have more resources for safe patient care.
Quality is good at times, but staffing issues are decreasing overall care quality.
Highly skilled and dedicated medical staff, definitely recommend hospital for loved ones, especially in the Emergency Department.
Not recommend for all family, but good overall. Top cardiology surgeon. Recommend specific unit. Coworkers welcoming. Solid staff. Manager and peers are supportive. Tricky location. High drug overdose and homeless population.
Our care is great despite declining healthcare, with better staffing ratio and necessary resources. Not all rainbows and fairytales.
Better care in ICU/critical care, new grads in med/surg, low staffing ratios affect quality of care.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Cleveland Clinic Avon Hospital has achieved high overall patient satisfaction according to CMS HCAHPS patient ratings. Nurses at the hospital are reported to have excellent communication with patients, fostering effective care. Patients have expressed positivity surrounding the hospital's quiet atmosphere. It is important to note that the hospital experiences an extended average ER wait time exceeding 3 hours before patients are seen and treated. However, the hospital excels in ensuring patient safety, particularly in preventing infections, performing above-average in this area.
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