CareLuminate Quality and Safety Report
Mercy Health - Clermont Hospital
3000 HOSPITAL DRIVE
BATAVIA, OH
(513) 735-8252
Patient
Recommendation
Below Average: Bottom 50% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
64%
Below Average: Bottom 50% Hospital
Based on 64% of 581 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
63%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Mercy Health - Clermont Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Better care in ICU/critical care, new grads in med/surg, low staffing ratios affect quality of care.
Great nurses, poor management, staffing issues, recommend other hospitals, lack of specialty doctors.
Highly recommend hospital, especially cardiology department. Shortage of staff, but not as dire as it seems.
Excellent care, challenges with staffing, transfer to OHSU for surgery.
Quality of care is good overall, but varies by unit.
Safe and compassionate hospital with great nurses and doctors; referred my family there. Patients love how they're treated.
Quality is good at times, but staffing issues are decreasing overall care quality.
Good hospital, not recommended for ED due to lack of support staff. Other hospitals have more resources for safe patient care.
Unsafe, understaffed, business-focused. Recommend the Plaza, better care, staffing ratios the same, residents, fellows, attending physicians at Barnes Jewish.
Nurses Say it Straight
These comments are not from nurses at Mercy Health - Clermont Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Better care in ICU/critical care, new grads in med/surg, low staffing ratios affect quality of care.
Great nurses, poor management, staffing issues, recommend other hospitals, lack of specialty doctors.
Highly recommend hospital, especially cardiology department. Shortage of staff, but not as dire as it seems.
Excellent care, challenges with staffing, transfer to OHSU for surgery.
Quality of care is good overall, but varies by unit.
Safe and compassionate hospital with great nurses and doctors; referred my family there. Patients love how they're treated.
Quality is good at times, but staffing issues are decreasing overall care quality.
Good hospital, not recommended for ED due to lack of support staff. Other hospitals have more resources for safe patient care.
Unsafe, understaffed, business-focused. Recommend the Plaza, better care, staffing ratios the same, residents, fellows, attending physicians at Barnes Jewish.
"I would prefer them to go to Dameron. Honestly, I would have them come because I would be there. There are nurses I would trust with my family."
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Mercy Health - Clermont Hospital, as per the CMS HCAHPS patient ratings and quality data, exhibits an average level of overall patient satisfaction. The hospital's mortality rates are on par with the average for all measured criteria. Regarding the emergency room, patients can expect an average wait time of 2-3 hours, during which they are seen and treated. It is worth noting that the hospital has faced challenges with high infection rates.
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