CareLuminate Quality and Safety Report
Mercy Health - West Hospital
3300 MERCY HEALTH BLVD
CINCINNATI, OH
(513) 215-0203
Patient
Recommendation
Above Average: Top 50%
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
71%
Above Average: Top 50%
Based on 71% of 912 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
71%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Mercy Health - West Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Kaiser is well-managed, nothing to improve.
Difficult for outsiders, resources sufficient but care may be delayed. Displeased with medication handling during pandemic crisis.
High-quality care, highly recommend hospital. Majority of patients satisfied. Patients are at the center of our care.
Excellent care provided to patients, mostly.
You'll get quick and efficient treatment for urgent care, but less severe issues may have a wait time. Admission might mean 12-24 hours in the Emergency Department.
"Wakemed Cary is amazing, doctors listen and cooperate. They investigate and involve nurses in patient care. Great experience."
Good quality care but shortage of doctors on the night shift; overall, we do well.
Quality of nurses decreased, recommend St. Joseph's, staffing and management issues, struggles on medical-surgical floor, inefficient transfers for neuro patients.
A strong advocate, believes in the care provided, and recommends hospital to friends and family.
Nurses Say it Straight
These comments are not from nurses at Mercy Health - West Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Kaiser is well-managed, nothing to improve.
Difficult for outsiders, resources sufficient but care may be delayed. Displeased with medication handling during pandemic crisis.
High-quality care, highly recommend hospital. Majority of patients satisfied. Patients are at the center of our care.
Excellent care provided to patients, mostly.
You'll get quick and efficient treatment for urgent care, but less severe issues may have a wait time. Admission might mean 12-24 hours in the Emergency Department.
"Wakemed Cary is amazing, doctors listen and cooperate. They investigate and involve nurses in patient care. Great experience."
Good quality care but shortage of doctors on the night shift; overall, we do well.
Quality of nurses decreased, recommend St. Joseph's, staffing and management issues, struggles on medical-surgical floor, inefficient transfers for neuro patients.
A strong advocate, believes in the care provided, and recommends hospital to friends and family.
Quality of care varies based on factors including stress level, patient load, and staffing; sometimes we have 5-6 patients.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Mercy Health - West Hospital is highly regarded for its quality of care, as evidenced by its high overall patient satisfaction ratings. Patients consistently report a positive experience during their time at the hospital. Additionally, the hospital demonstrates efficient operations by maintaining an average ER wait time of 2-3 hours, ensuring prompt evaluation and treatment. Furthermore, Mercy Health - West Hospital excels in maintaining a safe environment for patients, as they implement rigorous infection prevention protocols to minimize the risk of infections within the hospital setting.
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