CareLuminate Quality and Safety Report
Hillcrest Hospital
6780 MAYFIELD ROAD
MAYFIELD HEIGHTS, OH
(440) 312-4500
Patient
Recommendation
Below Average: Bottom 50% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
68%
Below Average: Bottom 50% Hospital
Based on 68% of 1,767 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
68%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Hillcrest Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
We provide good care, but sometimes lack sufficient CNAs.
Excellent care, well staffed.
Covenant has strong values, motto is 'everyone matters', and aims to provide the best care for every individual.
Overall feeling: Hospital care could be better post-pandemic; budget issues lead to cheaper supplies; core staff underappreciated; travel nurses given better incentives.
Quality of care in our hospital is great.
Highly recommend hospital. Personal experience with quality care for special needs son. Level 1 trauma hospital with expertise and resources.
Great care, but wouldn't recommend ER for family. Need to be a strong advocate. Lot of traveling/new nurses.
Challenging to deliver quality care due to staffing, supplies, and equipment, but ultimately good care is provided.
Nurses go above and beyond, prioritizing patient safety, well-being, and prompt communication with doctors for problem resolution.
Nurses Say it Straight
These comments are not from nurses at Hillcrest Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
We provide good care, but sometimes lack sufficient CNAs.
Excellent care, well staffed.
Covenant has strong values, motto is 'everyone matters', and aims to provide the best care for every individual.
Overall feeling: Hospital care could be better post-pandemic; budget issues lead to cheaper supplies; core staff underappreciated; travel nurses given better incentives.
Quality of care in our hospital is great.
Highly recommend hospital. Personal experience with quality care for special needs son. Level 1 trauma hospital with expertise and resources.
Great care, but wouldn't recommend ER for family. Need to be a strong advocate. Lot of traveling/new nurses.
Challenging to deliver quality care due to staffing, supplies, and equipment, but ultimately good care is provided.
Nurses go above and beyond, prioritizing patient safety, well-being, and prompt communication with doctors for problem resolution.
WakeMed Raleigh definitely has better care. The staff is well-trained, conscientious, and there is a lot of love and dedication.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Hillcrest Hospital demonstrates an average overall patient satisfaction rating according to the CMS HCAHPS patient ratings and quality data. Patients at the hospital experience an extended wait time in the emergency department, with an average duration exceeding 3 hours for evaluation and treatment. However, the hospital excels in the treatment of heart attacks, effectively minimizing the need for patients to return for further care. Conversely, the hospital struggles in effectively treating conditions such as heart failure, resulting in a higher likelihood of readmission. It is worth noting that Hillcrest Hospital performs above-average in safeguarding patients from infections, ensuring a safe and sanitary environment.
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