CareLuminate Quality and Safety Report
Mercy Regional Medical Center
3700 KOLBE ROAD
LORAIN, OH
(440) 960-4000
Patient
Recommendation
Weak: Bottom 20% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
58%
Weak: Bottom 20% Hospital
Based on 58% of 455 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
56%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Mercy Regional Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
"Our care is pretty good. We don't get enough credit. We are a smaller community hospital and we do pretty good work there."
ICU care great, but care suffers after downgrade. Best care in the ICU, nobody wants to be there.
Lack of resources, outdated technology, ineffective training - wouldn't recommend this hospital.
Quality of care good, limited specialties, ask about medical needs before recommending, proud of nurses and physicians.
Unsafe practices, old and disconnected systems, poor safety practices. Don't go there, I wouldn't refer my loved ones to Dameron Hospital.
Our hospital provides good care with a dedicated nursing staff despite limited resources.
Lodi hospital is really good at taking care of patients, with caring nurses who do their best to ensure the best treatment.
Confident in bringing adult loved ones, but iffy about MedSurg unit due to overworked nurses and inconsistent care.
I work with great people, doctors communicate well, and the nurses provide excellent care.
Nurses Say it Straight
These comments are not from nurses at Mercy Regional Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
"Our care is pretty good. We don't get enough credit. We are a smaller community hospital and we do pretty good work there."
ICU care great, but care suffers after downgrade. Best care in the ICU, nobody wants to be there.
Lack of resources, outdated technology, ineffective training - wouldn't recommend this hospital.
Quality of care good, limited specialties, ask about medical needs before recommending, proud of nurses and physicians.
Unsafe practices, old and disconnected systems, poor safety practices. Don't go there, I wouldn't refer my loved ones to Dameron Hospital.
Our hospital provides good care with a dedicated nursing staff despite limited resources.
Lodi hospital is really good at taking care of patients, with caring nurses who do their best to ensure the best treatment.
Confident in bringing adult loved ones, but iffy about MedSurg unit due to overworked nurses and inconsistent care.
I work with great people, doctors communicate well, and the nurses provide excellent care.
Great care, concerns about upper floor staff. High turnover, lack of established culture. Limited services, not recommended for certain things.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Mercy Regional Medical Center provides an average overall patient satisfaction, based on the CMS HCAHPS patient ratings and quality data. Some patients have reported that the care team can be slow at times in meeting their needs. The hospital's mortality rates, across various measures, are on par with the national average. Additionally, the hospital's Emergency Room wait time is comparable to other facilities, with patients typically being seen and treated within a 2-3 hour timeframe.
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