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CareLuminate Quality and Safety Report

Southwest General Health Center

18697 BAGLEY ROAD
MIDDLEBURG HEIGHTS, OH
(440) 816-4012

Patient 
Recommendation

Above Average: Top 50%

Patient Feedback

Nurse Feedback

Registered Nurse Feedback

74%
Above Average: Top 50%

Based on 74% of 1,329 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.

Estimated Nurse Recommendation
75%

of Nurses Recommend to Their Loved Ones

CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.

How Does CareLuminate Estimate The Nurse Recommendation Score?

With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42). 

While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US. 

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NA Hospital Quality Report

Nurses Say it Straight

We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:

Nurses Say it Straight

These comments are not from nurses at Southwest General Health Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.

Excellent care provided to patients, mostly.

Quality of care in our hospital is really good.

Good hospital, but long ER wait times due to lack of available beds.

Definitely recommend loved ones to receive care

Floors: Excellent care. ER: Not up to par,

Top notch care, positive patient feedback, firsthand experience - I would recommend this hospital.

Great care, concerns about upper floor staff. High turnover, lack of established culture. Limited services, not recommended for certain things.

Excellent care, challenges with staffing, transfer to OHSU for surgery.

Great learning hospital with supportive team and managers who listen to our concerns. No bad experiences except COVID.

Nurses Say it Straight

These comments are not from nurses at Southwest General Health Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.

Excellent care provided to patients, mostly.

Quality of care in our hospital is really good.

Good hospital, but long ER wait times due to lack of available beds.

Definitely recommend loved ones to receive care

Floors: Excellent care. ER: Not up to par,

Top notch care, positive patient feedback, firsthand experience - I would recommend this hospital.

Great care, concerns about upper floor staff. High turnover, lack of established culture. Limited services, not recommended for certain things.

Excellent care, challenges with staffing, transfer to OHSU for surgery.

Great learning hospital with supportive team and managers who listen to our concerns. No bad experiences except COVID.

"Nurses in Manteca show greater care, unlike other hospitals where sometimes calls for help go unanswered."

Summary of Hospital-Reported Data

The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:

Southwest General Health Center demonstrates high overall patient satisfaction. However, one area of concern is the notable long wait time in the emergency room, with patients waiting on average over 3 hours before being seen and treated. Additionally, the hospital's performance in treating conditions such as pneumonia falls short in preventing patients from returning to the hospital. Conversely, the hospital excels in ensuring that patients at the facility do not acquire infections, showcasing exceptional infection control measures.

Nearby Hospitals

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of Nurses Recommend to Their Loved Ones

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of Nurses Recommend to Their Loved Ones

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of Nurses Recommend to Their Loved Ones

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of Nurses Recommend to Their Loved Ones

Marymount Hospital
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Estimated Nurse Recommendation
GARFIELD HEIGHTS
Below Average: Bottom 50% Hospital
64%

of Nurses Recommend to Their Loved Ones

I Want to Help CareLuminate Collect Feedback From the Nurses At This Hospital
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