CareLuminate Quality and Safety Report
Promedica Toledo Hospital
2142 NORTH COVE BOULEVARD
TOLEDO, OH
(419) 291-7482
Patient
Recommendation
Below Average: Bottom 50% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
69%
Below Average: Bottom 50% Hospital
Based on 69% of 807 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
69%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Promedica Toledo Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Always recommend Covenant. Excellent care, praised by patients and family members. Chose to work here due to great teamwork.
Good care for loved ones at this hospital.
Covenant is the best local hospital for care. Patients complain about the Harrison Campus nurses.
Legacy Emanuel is recommended for family members, good outcomes with sick patients; trust in providers. Good with trauma patients, neuro trauma care. Not recommended for cancer patients.
Overall care is great, but challenging due to new nurses and grads. More knowledge needed, experience is key.
Strongly recommend hospital over others, highest level of care in emergency, critical care, and pediatrics in Portland area.
Poor staffing, unsupportive management, staffing crisis, inadequate care, patients lack necessary service and attention.
Understaffed, heavy workload, quality of care affected, delayed meals, inability to turn patients, delayed bathing, less attention given.
Certain surgeons are better; overall hospital care is safe.
Nurses Say it Straight
These comments are not from nurses at Promedica Toledo Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Always recommend Covenant. Excellent care, praised by patients and family members. Chose to work here due to great teamwork.
Good care for loved ones at this hospital.
Covenant is the best local hospital for care. Patients complain about the Harrison Campus nurses.
Legacy Emanuel is recommended for family members, good outcomes with sick patients; trust in providers. Good with trauma patients, neuro trauma care. Not recommended for cancer patients.
Overall care is great, but challenging due to new nurses and grads. More knowledge needed, experience is key.
Strongly recommend hospital over others, highest level of care in emergency, critical care, and pediatrics in Portland area.
Poor staffing, unsupportive management, staffing crisis, inadequate care, patients lack necessary service and attention.
Understaffed, heavy workload, quality of care affected, delayed meals, inability to turn patients, delayed bathing, less attention given.
Certain surgeons are better; overall hospital care is safe.
Absolutely the best place in the county to have a baby, confident in the care, excited for my grandchild's birth.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Promedica Toledo Hospital exhibits average overall patient satisfaction according to the CMS HCAHPS patient ratings and quality data. Furthermore, the hospital demonstrates an average ER wait time, where patients are seen and treated within 2-3 hours on average. While the hospital may struggle to effectively treat conditions like pneumonia to prevent readmissions, it excels in its efforts to ensure patients are protected against infections, surpassing the national average in this aspect.
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of Nurses Recommend to Their Loved Ones
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of Nurses Recommend to Their Loved Ones
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of Nurses Recommend to Their Loved Ones
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of Nurses Recommend to Their Loved Ones
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Below Average: Bottom 50% Hospital
67%
of Nurses Recommend to Their Loved Ones