CareLuminate Quality and Safety Report
Mercy Health-St Rita's Medical Center
730 WEST MARKET STREET
LIMA, OH
(419) 227-3361
Patient
Recommendation
Below Average: Bottom 50% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
64%
Below Average: Bottom 50% Hospital
Based on 64% of 803 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
63%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Mercy Health-St Rita's Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Overall, the hospital is doing a good job and worth mentioning that it is now a teaching hospital for doctors.
Some departments provide better care, but my department is run well. There are often issues with understaffing and past errors.
Exemplary care; competent nurses and doctors. I would choose St. Joseph for receiving care.
"Extraordinary care in north tower. Patients on other floors don't receive the same level. DHR is the best hospital."
Truly good hospital with quality care; I would definitely encourage them to come.
We care for our patients well, with attentive managers. As a newer nurse, I'm still learning.
Covenant has strong values, motto is 'everyone matters', and aims to provide the best care for every individual.
Definitely recommend Covenant hospital; confident in their new charting system.
Overall feeling: Hospital care could be better post-pandemic; budget issues lead to cheaper supplies; core staff underappreciated; travel nurses given better incentives.
Nurses Say it Straight
These comments are not from nurses at Mercy Health-St Rita's Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Overall, the hospital is doing a good job and worth mentioning that it is now a teaching hospital for doctors.
Some departments provide better care, but my department is run well. There are often issues with understaffing and past errors.
Exemplary care; competent nurses and doctors. I would choose St. Joseph for receiving care.
"Extraordinary care in north tower. Patients on other floors don't receive the same level. DHR is the best hospital."
Truly good hospital with quality care; I would definitely encourage them to come.
We care for our patients well, with attentive managers. As a newer nurse, I'm still learning.
Covenant has strong values, motto is 'everyone matters', and aims to provide the best care for every individual.
Definitely recommend Covenant hospital; confident in their new charting system.
Overall feeling: Hospital care could be better post-pandemic; budget issues lead to cheaper supplies; core staff underappreciated; travel nurses given better incentives.
Understaffed, heavy workload, quality of care affected, delayed meals, inability to turn patients, delayed bathing, less attention given.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Based on the CMS HCAHPS patient ratings and quality data, Mercy Health-St Rita's Medical Center demonstrates a satisfactory level of care. The hospital maintains an average overall patient satisfaction rating. In terms of emergency room services, patients typically experience a moderate wait time, with an average of 2-3 hours from arrival to treatment. The hospital excels in effectively treating conditions such as heart failure, reducing the likelihood of readmissions. Notably, Mercy Health-St Rita's Medical Center stands out for its exceptional efforts in preventing infections among patients within the facility.
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