CareLuminate Quality and Safety Report
Mount Carmel East & West
6001 EAST BROAD STREET
COLUMBUS, OH
(614) 234-5000
Patient
Recommendation
Below Average: Bottom 50% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
65%
Below Average: Bottom 50% Hospital
Based on 65% of 2,844 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
64%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
Learn More With Our Recently Published:
0
Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Mount Carmel East & West but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Overall, the hospital is doing a good job and worth mentioning that it is now a teaching hospital for doctors.
Some departments provide better care, but my department is run well. There are often issues with understaffing and past errors.
St. Joseph's is a good hospital despite some unfavorable experiences, with sometimes malfunctioning equipment causing upset amongst patients.
Truly good hospital with quality care; I would definitely encourage them to come.
I would recommend this hospital for good quality care; I have worked and been a patient here.
Choose nurse and doctor carefully, no concerns when transferring patients to ICU or MedSurg.
Covenant is the best local hospital for care. Patients complain about the Harrison Campus nurses.
We provide good care, but sometimes lack sufficient CNAs.
Legacy Emanuel is recommended for family members, good outcomes with sick patients; trust in providers. Good with trauma patients, neuro trauma care. Not recommended for cancer patients.
Nurses Say it Straight
These comments are not from nurses at Mount Carmel East & West but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Overall, the hospital is doing a good job and worth mentioning that it is now a teaching hospital for doctors.
Some departments provide better care, but my department is run well. There are often issues with understaffing and past errors.
St. Joseph's is a good hospital despite some unfavorable experiences, with sometimes malfunctioning equipment causing upset amongst patients.
Truly good hospital with quality care; I would definitely encourage them to come.
I would recommend this hospital for good quality care; I have worked and been a patient here.
Choose nurse and doctor carefully, no concerns when transferring patients to ICU or MedSurg.
Covenant is the best local hospital for care. Patients complain about the Harrison Campus nurses.
We provide good care, but sometimes lack sufficient CNAs.
Legacy Emanuel is recommended for family members, good outcomes with sick patients; trust in providers. Good with trauma patients, neuro trauma care. Not recommended for cancer patients.
Poor staffing, unsupportive management, staffing crisis, inadequate care, patients lack necessary service and attention.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Mount Carmel East & West achieves an average overall patient satisfaction rating, indicating a moderate level of contentment. However, patients have reported delays in receiving care due to slower response times from the care team. In terms of mortality rates, this hospital performs at an average level across all measured indicators. The average ER wait time of 2-3 hours suggests that patients are seen and treated within a reasonable timeframe. Although the hospital falls short in effectively treating conditions like pneumonia to minimize readmissions, it excels in the area of preventing infections, exceeding expectations.
Nearby Hospitals
Grant Medical Center
COLUMBUS
Patient Recommendation
Estimated Nurse Recommendation
Below Average: Bottom 50% Hospital
67%
of Nurses Recommend to Their Loved Ones
Mount Carmel New Albany Surgical Hospital
Patient Recommendation
Estimated Nurse Recommendation
NEW ALBANY
Excellent: Top 10% Hospital
89%
of Nurses Recommend to Their Loved Ones
Ohio State University State Health System
Patient Recommendation
Estimated Nurse Recommendation
COLUMBUS
Above Average: Top 50%
73%
of Nurses Recommend to Their Loved Ones
Riverside Methodist Hospital
Patient Recommendation
Estimated Nurse Recommendation
COLUMBUS
Above Average: Top 50%
76%
of Nurses Recommend to Their Loved Ones
Mount Carmel St Ann's
Patient Recommendation
Estimated Nurse Recommendation
WESTERVILLE
Below Average: Bottom 50% Hospital
69%
of Nurses Recommend to Their Loved Ones