CareLuminate Quality and Safety Report
Akron General Medical Center
1 AKRON GENERAL AVENUE
AKRON, OH
(330) 344-7944
Patient
Recommendation
Below Average: Bottom 50% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
66%
Below Average: Bottom 50% Hospital
Based on 66% of 2,311 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
65%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Akron General Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Definitely recommend Covenant hospital; confident in their new charting system.
Covenant is the best local hospital for care. Patients complain about the Harrison Campus nurses.
Good care for loved ones at this hospital.
Cannot receive care here due to insurance.
Strongly recommend hospital over others, highest level of care in emergency, critical care, and pediatrics in Portland area.
Collaborative approach, good quality. Floors sometimes struggle; ICU has excellent nurse-to-patient ratios.
Poor staffing, unsupportive management, staffing crisis, inadequate care, patients lack necessary service and attention.
Our systems hinder us, we miss truly listening to patients. Failed treatments and lack of comprehensive care. Advocate needed 24/7.
Reservations about care quality, uncomfortable bringing family, residents still learning, physicians don't listen, not enough time to educate, shortages, concerned about safety.
Nurses Say it Straight
These comments are not from nurses at Akron General Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Definitely recommend Covenant hospital; confident in their new charting system.
Covenant is the best local hospital for care. Patients complain about the Harrison Campus nurses.
Good care for loved ones at this hospital.
Cannot receive care here due to insurance.
Strongly recommend hospital over others, highest level of care in emergency, critical care, and pediatrics in Portland area.
Collaborative approach, good quality. Floors sometimes struggle; ICU has excellent nurse-to-patient ratios.
Poor staffing, unsupportive management, staffing crisis, inadequate care, patients lack necessary service and attention.
Our systems hinder us, we miss truly listening to patients. Failed treatments and lack of comprehensive care. Advocate needed 24/7.
Reservations about care quality, uncomfortable bringing family, residents still learning, physicians don't listen, not enough time to educate, shortages, concerned about safety.
Quality of care varies, challenging on busy days. Staffing improved but still need more trained nurses and doctors in pediatrics.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Akron General Medical Center is an average-rated hospital based on overall patient satisfaction. Patients have reported that the care team can be slow at times in meeting their needs. The hospital has an average emergency room wait time, with patients being seen and treated in 2-3 hours on average. Unfortunately, Akron General Medical Center does not perform well in treating conditions such as heart failure and pneumonia, resulting in some patients needing to return to the hospital. However, it is worth noting that the hospital excels in preventing infections among its patients, ensuring a high level of safety.
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