CareLuminate Quality and Safety Report
Union Hospital
659 BOULEVARD
DOVER, OH
(330) 343-3311
Patient
Recommendation
Weak: Bottom 20% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
60%
Weak: Bottom 20% Hospital
Based on 60% of 445 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
58%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Union Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Very good care, small hospital, limited services, up-to-date facilities
The hospital is okay, not too bad, but challenging due to frequent staff turnover, particularly in the ED.
Excellent care, 10/10. Personal experience confirms exceptional care, great staff, and high quality service at this hospital.
Overall, good job, caring nurses, lack of medical oversight impacting care quality.
Overall, good care, outdated facilities, competent doctors, dedicated staff, highly skilled nursing, good patient care.
Exceptional compassion towards patients and families. Highly recommend St. Joseph hospital for loved ones, dedicated to addressing concerns.
The nursing staff is incredible, but the lack of resources and physician availability would influence my opinion on Menorah.
Level of care at hospital is outstanding
Depends on the person they see.
Nurses Say it Straight
These comments are not from nurses at Union Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Very good care, small hospital, limited services, up-to-date facilities
The hospital is okay, not too bad, but challenging due to frequent staff turnover, particularly in the ED.
Excellent care, 10/10. Personal experience confirms exceptional care, great staff, and high quality service at this hospital.
Overall, good job, caring nurses, lack of medical oversight impacting care quality.
Overall, good care, outdated facilities, competent doctors, dedicated staff, highly skilled nursing, good patient care.
Exceptional compassion towards patients and families. Highly recommend St. Joseph hospital for loved ones, dedicated to addressing concerns.
The nursing staff is incredible, but the lack of resources and physician availability would influence my opinion on Menorah.
Level of care at hospital is outstanding
Depends on the person they see.
Our hospital provides good care with a dedicated nursing staff despite limited resources.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Union Hospital provides an average overall patient satisfaction, as reported by the CMS HCAHPS patient ratings and quality data. Patients express high levels of satisfaction with the cleanliness of the hospital. The hospital exhibits average performance in measured mortality rates. However, it is important to note that Union Hospital has a lengthy average emergency room (ER) wait time, with patients waiting for over 3 hours to be seen and treated. Furthermore, the hospital has faced challenges in maintaining low infection rates.
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