CareLuminate Quality and Safety Report
Angel Medical Center
120 RIVERVIEW ST PO BOX 1209
FRANKLIN, NC
(828) 524-8411
Patient
Recommendation
Below Average: Bottom 50% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
65%
Below Average: Bottom 50% Hospital
Based on 65% of 236 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
64%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Angel Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Excellent handling of stroke patients in the Emergency Department, but delays and lower quality care in med-surg floors.
Amazing care, amazing staff. Great discussions with physicians. High level of care and attention. Unable to do certain procedures.
Limited services. Room for improvement. Not recommended. Great for Strokes and ICU, but not ER.
Highly recommend hospital, especially cardiology department. Shortage of staff, but not as dire as it seems.
Great nurses, poor management, staffing issues, recommend other hospitals, lack of specialty doctors.
Overall, good care, outdated facilities, competent doctors, dedicated staff, highly skilled nursing, good patient care.
Quality of care is average to above average.
Definitely recommend hospital, good quality care with competent nurses and doctors implementing evidence-based practices.
Nurses stretched thin, skimping on personalized care. Admit for general issues, but if acutely ill, things might get missed. Ship loved ones elsewhere.
Nurses Say it Straight
These comments are not from nurses at Angel Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Excellent handling of stroke patients in the Emergency Department, but delays and lower quality care in med-surg floors.
Amazing care, amazing staff. Great discussions with physicians. High level of care and attention. Unable to do certain procedures.
Limited services. Room for improvement. Not recommended. Great for Strokes and ICU, but not ER.
Highly recommend hospital, especially cardiology department. Shortage of staff, but not as dire as it seems.
Great nurses, poor management, staffing issues, recommend other hospitals, lack of specialty doctors.
Overall, good care, outdated facilities, competent doctors, dedicated staff, highly skilled nursing, good patient care.
Quality of care is average to above average.
Definitely recommend hospital, good quality care with competent nurses and doctors implementing evidence-based practices.
Nurses stretched thin, skimping on personalized care. Admit for general issues, but if acutely ill, things might get missed. Ship loved ones elsewhere.
Not a very nice hospital, but ER doctors are good. Nursing care can be inconsistent, working on improving.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Angel Medical Center maintains an average overall patient satisfaction rate, with patients reporting that the staff excels at responding promptly to their needs and meeting them with exceptional speed. The hospital displays average mortality rates in all measured aspects. Furthermore, Angel Medical Center sustains an average emergency room wait time, where patients are typically seen and treated within 2-3 hours.
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