CareLuminate Quality and Safety Report
Highlands Cashiers Hospital
190 HOSPITAL DRIVE
HIGHLANDS, NC
(828) 526-1200
Patient
Recommendation
Excellent: Top 10% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
83%
Excellent: Top 10% Hospital
Based on 83% of 69 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
86%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Highlands Cashiers Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Overall, the nurse feels the hospital has good quality of care, a strong sense of family, and knowledge of each other. However, some departments are stronger than others, with the ER currently being the weakest.
Very good care, small hospital, limited services, up-to-date facilities
Very comfortable for family in ER, but strongly urge going somewhere else for higher level of care.
Emergency Dept recommended for better care, floor nurses less welcoming due to heavy patient load.
Highly recommend hospital, especially cardiology department. Shortage of staff, but not as dire as it seems.
Better care in ICU/critical care, new grads in med/surg, low staffing ratios affect quality of care.
Hospitals aren't what you think they are, the reality is quite complex.
Definitely recommend hospital, good quality care with competent nurses and doctors implementing evidence-based practices.
Level of care at hospital is outstanding
Nurses Say it Straight
These comments are not from nurses at Highlands Cashiers Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Overall, the nurse feels the hospital has good quality of care, a strong sense of family, and knowledge of each other. However, some departments are stronger than others, with the ER currently being the weakest.
Very good care, small hospital, limited services, up-to-date facilities
Very comfortable for family in ER, but strongly urge going somewhere else for higher level of care.
Emergency Dept recommended for better care, floor nurses less welcoming due to heavy patient load.
Highly recommend hospital, especially cardiology department. Shortage of staff, but not as dire as it seems.
Better care in ICU/critical care, new grads in med/surg, low staffing ratios affect quality of care.
Hospitals aren't what you think they are, the reality is quite complex.
Definitely recommend hospital, good quality care with competent nurses and doctors implementing evidence-based practices.
Level of care at hospital is outstanding
Great care, concerns about upper floor staff. High turnover, lack of established culture. Limited services, not recommended for certain things.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Based on the CMS HCAHPS patient ratings and quality data for Highlands Cashiers Hospital, it is evident that the hospital demonstrates an average performance in terms of all measured mortality rates. Additionally, the hospital distinguishes itself by offering a low emergency room wait and treatment time, with patients experiencing a wait time of less than two hours. These objective indicators shed light on the quality of care provided at Highlands Cashiers Hospital, emphasizing its efficient emergency response and overall satisfactory outcomes.
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