CareLuminate Quality and Safety Report
Novant Health Mint Hill Medical Center
8201 HEALTHCARE LOOP
CHARLOTTE, NC
(704) 384-4089
Patient
Recommendation
Strong: Top 20% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
79%
Strong: Top 20% Hospital
Based on 79% of 382 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
81%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Novant Health Mint Hill Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Amazing care, amazing staff. Great discussions with physicians. High level of care and attention. Unable to do certain procedures.
Very good care, small hospital, limited services, up-to-date facilities
Limited services. Room for improvement. Not recommended. Great for Strokes and ICU, but not ER.
Emergency Dept recommended for better care, floor nurses less welcoming due to heavy patient load.
Highly recommend hospital, especially cardiology department. Shortage of staff, but not as dire as it seems.
Limited services, specialized areas best, but not for having a baby due to lack of maternity specialist.
Hospitals aren't what you think they are, the reality is quite complex.
Unsafe, understaffed, business-focused. Recommend the Plaza, better care, staffing ratios the same, residents, fellows, attending physicians at Barnes Jewish.
Level of care at hospital is outstanding
Nurses Say it Straight
These comments are not from nurses at Novant Health Mint Hill Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Amazing care, amazing staff. Great discussions with physicians. High level of care and attention. Unable to do certain procedures.
Very good care, small hospital, limited services, up-to-date facilities
Limited services. Room for improvement. Not recommended. Great for Strokes and ICU, but not ER.
Emergency Dept recommended for better care, floor nurses less welcoming due to heavy patient load.
Highly recommend hospital, especially cardiology department. Shortage of staff, but not as dire as it seems.
Limited services, specialized areas best, but not for having a baby due to lack of maternity specialist.
Hospitals aren't what you think they are, the reality is quite complex.
Unsafe, understaffed, business-focused. Recommend the Plaza, better care, staffing ratios the same, residents, fellows, attending physicians at Barnes Jewish.
Level of care at hospital is outstanding
Not recommend for all family, but good overall. Top cardiology surgeon. Recommend specific unit. Coworkers welcoming. Solid staff. Manager and peers are supportive. Tricky location. High drug overdose and homeless population.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Novant Health Mint Hill Medical Center demonstrates high overall patient satisfaction. Patients were notably positive regarding the hospital's quiet atmosphere, providing a conducive environment for recovery. In terms of mortality rates, the hospital falls within the average range for measurement. However, patients may experience longer wait times in the emergency room, with an average wait time of over 3 hours for assessment and treatment. Additionally, the hospital faces challenges in maintaining infection rates, warranting attention for improvement.
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81%
of Nurses Recommend to Their Loved Ones
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of Nurses Recommend to Their Loved Ones