CareLuminate Quality and Safety Report
Cape Fear Valley Hoke Hospital
210 MEDICAL PAVILION DRIVE
RAEFORD, NC
(910) 904-8000
Patient
Recommendation
Excellent: Top 10% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
85%
Excellent: Top 10% Hospital
Based on 85% of 238 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
89%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Cape Fear Valley Hoke Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Striving for best care, focusing on patient satisfaction, proud of being recognized as top 100 hospital, only one in Tracy.
Excellent care, 10/10. Personal experience confirms exceptional care, great staff, and high quality service at this hospital.
The hospital is okay, not too bad, but challenging due to frequent staff turnover, particularly in the ED.
Quality of care good, but understaffed like all hospitals.
Great nurses, poor management, staffing issues, recommend other hospitals, lack of specialty doctors.
Better care in ICU/critical care, new grads in med/surg, low staffing ratios affect quality of care.
Unsafe, understaffed, business-focused. Recommend the Plaza, better care, staffing ratios the same, residents, fellows, attending physicians at Barnes Jewish.
Decent quality of care in our hospital.
The nursing staff is incredible, but the lack of resources and physician availability would influence my opinion on Menorah.
Nurses Say it Straight
These comments are not from nurses at Cape Fear Valley Hoke Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Striving for best care, focusing on patient satisfaction, proud of being recognized as top 100 hospital, only one in Tracy.
Excellent care, 10/10. Personal experience confirms exceptional care, great staff, and high quality service at this hospital.
The hospital is okay, not too bad, but challenging due to frequent staff turnover, particularly in the ED.
Quality of care good, but understaffed like all hospitals.
Great nurses, poor management, staffing issues, recommend other hospitals, lack of specialty doctors.
Better care in ICU/critical care, new grads in med/surg, low staffing ratios affect quality of care.
Unsafe, understaffed, business-focused. Recommend the Plaza, better care, staffing ratios the same, residents, fellows, attending physicians at Barnes Jewish.
Decent quality of care in our hospital.
The nursing staff is incredible, but the lack of resources and physician availability would influence my opinion on Menorah.
Great care, concerns about upper floor staff. High turnover, lack of established culture. Limited services, not recommended for certain things.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Cape Fear Valley Hoke Hospital is known for its high overall patient satisfaction. According to patient ratings, nurse communication is excellent, and the staff is highly responsive to patients' needs, meeting them quickly. Patients also appreciate the cleanliness of the hospital and the quiet atmosphere. However, the hospital has an above-average wait time in the emergency room, with patients waiting for over 3 hours on average to be seen and treated. Additionally, the hospital's performance in treating conditions such as pneumonia, ensuring patients do not need to return, is not up to par. Furthermore, the hospital faces challenges in maintaining low infection rates. Overall, while Cape Fear Valley Hoke Hospital excels in certain areas, there are areas that need improvement to ensure optimal patient care.
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