CareLuminate Quality and Safety Report
Novant Health Matthews Medical Center
1500 MATTHEWS TWNSHP PRKWY BOX 3310
MATTHEWS, NC
(704) 384-6500
Patient
Recommendation
Below Average: Bottom 50% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
63%
Below Average: Bottom 50% Hospital
Based on 63% of 364 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
62%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
Learn More With Our Recently Published:
0
Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Novant Health Matthews Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Recommended for cardiac events, but limitations in resources can cause delays, particularly for non-cardiac cases. Top-rated for cardiac care in Kansas City.
Overall, good care, outdated facilities, competent doctors, dedicated staff, highly skilled nursing, good patient care.
Highly recommend hospital, especially cardiology department. Shortage of staff, but not as dire as it seems.
The nursing staff is incredible, but the lack of resources and physician availability would influence my opinion on Menorah.
Smaller hospital allows for more personalized care and attention to patients due to fewer patients to care for.
Care is satisfactory; quality can vary depending on nurse and unit, but we genuinely strive for the best despite challenges.
Very comfortable for family in ER, but strongly urge going somewhere else for higher level of care.
Excellent handling of stroke patients in the Emergency Department, but delays and lower quality care in med-surg floors.
Depends on the person they see.
Nurses Say it Straight
These comments are not from nurses at Novant Health Matthews Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Recommended for cardiac events, but limitations in resources can cause delays, particularly for non-cardiac cases. Top-rated for cardiac care in Kansas City.
Overall, good care, outdated facilities, competent doctors, dedicated staff, highly skilled nursing, good patient care.
Highly recommend hospital, especially cardiology department. Shortage of staff, but not as dire as it seems.
The nursing staff is incredible, but the lack of resources and physician availability would influence my opinion on Menorah.
Smaller hospital allows for more personalized care and attention to patients due to fewer patients to care for.
Care is satisfactory; quality can vary depending on nurse and unit, but we genuinely strive for the best despite challenges.
Very comfortable for family in ER, but strongly urge going somewhere else for higher level of care.
Excellent handling of stroke patients in the Emergency Department, but delays and lower quality care in med-surg floors.
Depends on the person they see.
Great care, concerns about upper floor staff. High turnover, lack of established culture. Limited services, not recommended for certain things.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Novant Health Matthews Medical Center has an average overall patient satisfaction, as reported by patients. However, patients have mentioned that the care team can be slow at times in meeting their needs. In terms of measured mortality rates, the hospital performs at an average level. One area of concern is the long ER wait time, with an average wait of over 3 hours for patients to be seen and treated. Additionally, the hospital does not excel in treating conditions like pneumonia, as evidenced by patients needing to return to the hospital for further care.
Nearby Hospitals
Novant Health Mint Hill Medical Center
CHARLOTTE
Patient Recommendation
Estimated Nurse Recommendation
Strong: Top 20% Hospital
81%
of Nurses Recommend to Their Loved Ones
Novant Health Mint Hill Medical Center
Patient Recommendation
Estimated Nurse Recommendation
CHARLOTTE
Strong: Top 20% Hospital
81%
of Nurses Recommend to Their Loved Ones
Carolinas Medical Center/Behav Health
Patient Recommendation
Estimated Nurse Recommendation
CHARLOTTE
Above Average: Top 50%
70%
of Nurses Recommend to Their Loved Ones
Atrium Health University City
Patient Recommendation
Estimated Nurse Recommendation
CHARLOTTE
Weak: Bottom 20% Hospital
56%
of Nurses Recommend to Their Loved Ones
Atrium Health Pineville
Patient Recommendation
Estimated Nurse Recommendation
CHARLOTTE
Below Average: Bottom 50% Hospital
65%
of Nurses Recommend to Their Loved Ones