CareLuminate Quality and Safety Report
Frye Regional Medical Center
420 N CENTER ST
HICKORY, NC
(828) 322-6070
Patient
Recommendation
Below Average: Bottom 50% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
63%
Below Average: Bottom 50% Hospital
Based on 63% of 1,211 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
62%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Frye Regional Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Quality of care declined recently.
Lack of attention to patients. Concerned about understaffing and lack of communication. Patients unaware of treatment. Focus on documentation and money. Inadequate resources.
Great care, but lacking due to staffing and overwhelming workload. Might not be timely or as expected, due to lack of resources and availability.
Would recommend for Ed, doctors knowledgeable, attending involved. Inpatient setting lacks resources, nurses burned out, semi-private rooms.
Quality of care is good, I have trust in healthcare professionals to provide safe and effective treatment.
Overall, the nurse feels that the quality of care in their hospital is good, but wishes they could do more.
Excellent care, great teamwork, happy staff, supportive management, feels like family, patient safety priority, great place to work.
"Nurses in Manteca show greater care, unlike other hospitals where sometimes calls for help go unanswered."
Overwhelmed staff on regular med surge floors, would prefer sending family to another hospital, due to insufficient staffing.
Nurses Say it Straight
These comments are not from nurses at Frye Regional Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Quality of care declined recently.
Lack of attention to patients. Concerned about understaffing and lack of communication. Patients unaware of treatment. Focus on documentation and money. Inadequate resources.
Great care, but lacking due to staffing and overwhelming workload. Might not be timely or as expected, due to lack of resources and availability.
Would recommend for Ed, doctors knowledgeable, attending involved. Inpatient setting lacks resources, nurses burned out, semi-private rooms.
Quality of care is good, I have trust in healthcare professionals to provide safe and effective treatment.
Overall, the nurse feels that the quality of care in their hospital is good, but wishes they could do more.
Excellent care, great teamwork, happy staff, supportive management, feels like family, patient safety priority, great place to work.
"Nurses in Manteca show greater care, unlike other hospitals where sometimes calls for help go unanswered."
Overwhelmed staff on regular med surge floors, would prefer sending family to another hospital, due to insufficient staffing.
Staffing is inadequate, mostly composed of new grads, and experienced nurses are leaving, raising doubts about their skills.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Based on the available CMS HCAHPS patient ratings and quality data, it is important to note that Frye Regional Medical Center demonstrates an average overall patient satisfaction. However, the hospital experiences a significant challenge in terms of extended emergency room (ER) wait time, with patients waiting on average for over 3 hours before receiving necessary medical attention. These findings provide valuable insight into the quality of care at Frye Regional Medical Center and serve as essential information for consumers to consider when making healthcare decisions.
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