CareLuminate Quality and Safety Report
Firsthealth Moore Regional Hospital
155 MEMORIAL DRIVE
PINEHURST, NC
(910) 715-1000
Patient
Recommendation
Strong: Top 20% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
82%
Strong: Top 20% Hospital
Based on 82% of 1,627 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
85%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Firsthealth Moore Regional Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Our hospital is the best in the area.
Absolutely recommend. Left, came back. Told patient, doctor and family to move to KU, they understood.
Confident in doctors, recommended hospital for cardiac issues, chose KU for academic opportunities and specialties.
Hospital highly recommended; quality of care truly excellent for anyone I care about.
Good for care, decent staffing, could use more nurses, not dangerous.
ICUs provide good care, but understaffed floors lead to a decline in quality, with inadequate time for patients and inconsistent care from CNAs and Resource Nurses.
Duke has superior care but it's not worth the cost.
Depends on location, consistent care, Duke good for resources, average overall care.
Definitely recommend our hospital, colleagues provide good care.
Nurses Say it Straight
These comments are not from nurses at Firsthealth Moore Regional Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Our hospital is the best in the area.
Absolutely recommend. Left, came back. Told patient, doctor and family to move to KU, they understood.
Confident in doctors, recommended hospital for cardiac issues, chose KU for academic opportunities and specialties.
Hospital highly recommended; quality of care truly excellent for anyone I care about.
Good for care, decent staffing, could use more nurses, not dangerous.
ICUs provide good care, but understaffed floors lead to a decline in quality, with inadequate time for patients and inconsistent care from CNAs and Resource Nurses.
Duke has superior care but it's not worth the cost.
Depends on location, consistent care, Duke good for resources, average overall care.
Definitely recommend our hospital, colleagues provide good care.
Lack of support, overwhelming workload, average care.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Firsthealth Moore Regional Hospital receives high overall patient satisfaction ratings according to the CMS HCAHPS patient ratings and quality data. Patients reported that the staff consistently responded quickly to their needs and displayed excellency in meeting their needs with promptness. While the hospital demonstrates average mortality rates, it stands out for its exceptional efforts in preventing infections among its patients. Furthermore, the hospital maintains an average emergency room wait time, ensuring patients are seen and treated within an average of 2-3 hours. These observations contribute to the overall quality of care at Firsthealth Moore Regional Hospital.
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