CareLuminate Quality and Safety Report
Carolinas Medical Center/Behav Health
1000 BLYTHE BLVD
CHARLOTTE, NC
(704) 355-2000
Patient
Recommendation
Above Average: Top 50%
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
70%
Above Average: Top 50%
Based on 70% of 451 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
70%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
Learn More With Our Recently Published:
0
Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Carolinas Medical Center/Behav Health but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Excellent quality of care with skilled team, teamwork, collaboration, and adequate staff including residents, interns, and nursing students.
Overall, the hospital is doing a good job and worth mentioning that it is now a teaching hospital for doctors.
Not recommending hospital, ED unit lacking, insufficient patient care.
Our hospital provides good care with a dedicated nursing staff despite limited resources.
Unsafe practices, old and disconnected systems, poor safety practices. Don't go there, I wouldn't refer my loved ones to Dameron Hospital.
Nursing care exceptional; quality of overall care dependent on assigned provider.
"I'd be good in my ICU, but med-surg floors have high turnover rate. MedSurg nurses lack comprehensive care, history knowledge. Don't want family in towers due to safety."
Quality of care is very good, not outstanding. Some staff members seem inadequately trained, but teamwork, cohesiveness, and management support are outstanding.
Very good care, small hospital, limited services, up-to-date facilities
Nurses Say it Straight
These comments are not from nurses at Carolinas Medical Center/Behav Health but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Excellent quality of care with skilled team, teamwork, collaboration, and adequate staff including residents, interns, and nursing students.
Overall, the hospital is doing a good job and worth mentioning that it is now a teaching hospital for doctors.
Not recommending hospital, ED unit lacking, insufficient patient care.
Our hospital provides good care with a dedicated nursing staff despite limited resources.
Unsafe practices, old and disconnected systems, poor safety practices. Don't go there, I wouldn't refer my loved ones to Dameron Hospital.
Nursing care exceptional; quality of overall care dependent on assigned provider.
"I'd be good in my ICU, but med-surg floors have high turnover rate. MedSurg nurses lack comprehensive care, history knowledge. Don't want family in towers due to safety."
Quality of care is very good, not outstanding. Some staff members seem inadequately trained, but teamwork, cohesiveness, and management support are outstanding.
Very good care, small hospital, limited services, up-to-date facilities
Good quality care but shortage of doctors on the night shift; overall, we do well.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Carolinas Medical Center/Behav Health has an average overall patient satisfaction rating. Patients have reported that the care team can be slow at times in meeting their needs. The hospital experiences a long ER wait time, with an average waiting period of over 3 hours for patients to be seen and treated. However, the hospital excels in ensuring that patients do not acquire infections during their stay, performing above-average in this area. It is important to note that the hospital has room for improvement in effectively treating conditions such as heart failure, with the goal of reducing readmissions.
Nearby Hospitals
Novant Health Matthews Medical Center
MATTHEWS
Patient Recommendation
Estimated Nurse Recommendation
Below Average: Bottom 50% Hospital
62%
of Nurses Recommend to Their Loved Ones
Atrium Health Pineville
Patient Recommendation
Estimated Nurse Recommendation
CHARLOTTE
Below Average: Bottom 50% Hospital
65%
of Nurses Recommend to Their Loved Ones
Novant Health Mint Hill Medical Center
Patient Recommendation
Estimated Nurse Recommendation
CHARLOTTE
Strong: Top 20% Hospital
81%
of Nurses Recommend to Their Loved Ones
Novant Health Mint Hill Medical Center
Patient Recommendation
Estimated Nurse Recommendation
CHARLOTTE
Strong: Top 20% Hospital
81%
of Nurses Recommend to Their Loved Ones
Atrium Health University City
Patient Recommendation
Estimated Nurse Recommendation
CHARLOTTE
Weak: Bottom 20% Hospital
56%
of Nurses Recommend to Their Loved Ones