CareLuminate Quality and Safety Report
Hugh Chatham Memorial Hospital
180 PARKWOOD DR
ELKIN, NC
(336) 527-7000
Patient
Recommendation
Above Average: Top 50%
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
72%
Above Average: Top 50%
Based on 72% of 440 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
73%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Hugh Chatham Memorial Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Depends on reason for care, aware of patient needs, advise against if necessary care not provided, multiple factors involved.
Very comfortable for family in ER, but strongly urge going somewhere else for higher level of care.
Very good care, small hospital, limited services, up-to-date facilities
Overall, good care, outdated facilities, competent doctors, dedicated staff, highly skilled nursing, good patient care.
Great nurses, poor management, staffing issues, recommend other hospitals, lack of specialty doctors.
Quality of care good, but understaffed like all hospitals.
Trust the quality of care, feel safe here receiving treatment in our hospital.
Good care, recommend St. Luke's for accommodating patients, no discharge without proper follow-up.
Quality of care in hospital varies by unit, some excel while others fall short.
Nurses Say it Straight
These comments are not from nurses at Hugh Chatham Memorial Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Depends on reason for care, aware of patient needs, advise against if necessary care not provided, multiple factors involved.
Very comfortable for family in ER, but strongly urge going somewhere else for higher level of care.
Very good care, small hospital, limited services, up-to-date facilities
Overall, good care, outdated facilities, competent doctors, dedicated staff, highly skilled nursing, good patient care.
Great nurses, poor management, staffing issues, recommend other hospitals, lack of specialty doctors.
Quality of care good, but understaffed like all hospitals.
Trust the quality of care, feel safe here receiving treatment in our hospital.
Good care, recommend St. Luke's for accommodating patients, no discharge without proper follow-up.
Quality of care in hospital varies by unit, some excel while others fall short.
Excellent care, challenges with staffing, transfer to OHSU for surgery.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Hugh Chatham Memorial Hospital has demonstrated high overall patient satisfaction. In terms of mortality rates, the hospital performs average across all measured indicators. However, it is notable that the hospital experiences a long average emergency room wait time, with patients waiting for over 3 hours on average to be seen and treated. Additionally, the hospital does not excel in treating conditions such as pneumonia to prevent patients from having to return to the hospital.
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