CareLuminate Quality and Safety Report
Duke Health Raleigh Hospital
3400 WAKE FOREST RD
RALEIGH, NC
(919) 954-3000
Patient
Recommendation
Strong: Top 20% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
80%
Strong: Top 20% Hospital
Based on 80% of 1,349 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
82%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Duke Health Raleigh Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Quality of care on floors not great, but NICU is well-staffed and provides good care. Would recommend going to HCA.
Our care is great despite declining healthcare, with better staffing ratio and necessary resources. Not all rainbows and fairytales.
Good care, but staffing needs improvement; still comfortable with family coming here.
Quality of care in our hospital is really good.
You'll get quick and efficient treatment for urgent care, but less severe issues may have a wait time. Admission might mean 12-24 hours in the Emergency Department.
Resources & teamwork amazing. Great physicians on call at night. Always have physicians available; not common elsewhere.
Safe and compassionate hospital with great nurses and doctors; referred my family there. Patients love how they're treated.
Highly skilled and dedicated medical staff, definitely recommend hospital for loved ones, especially in the Emergency Department.
The nursing staff is incredible, but the lack of resources and physician availability would influence my opinion on Menorah.
Nurses Say it Straight
These comments are not from nurses at Duke Health Raleigh Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Quality of care on floors not great, but NICU is well-staffed and provides good care. Would recommend going to HCA.
Our care is great despite declining healthcare, with better staffing ratio and necessary resources. Not all rainbows and fairytales.
Good care, but staffing needs improvement; still comfortable with family coming here.
Quality of care in our hospital is really good.
You'll get quick and efficient treatment for urgent care, but less severe issues may have a wait time. Admission might mean 12-24 hours in the Emergency Department.
Resources & teamwork amazing. Great physicians on call at night. Always have physicians available; not common elsewhere.
Safe and compassionate hospital with great nurses and doctors; referred my family there. Patients love how they're treated.
Highly skilled and dedicated medical staff, definitely recommend hospital for loved ones, especially in the Emergency Department.
The nursing staff is incredible, but the lack of resources and physician availability would influence my opinion on Menorah.
Quality of care is average to above average.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Duke Health Raleigh Hospital has received high overall patient satisfaction ratings according to the CMS HCAHPS patient ratings and quality data. Patients have expressed positivity towards the quiet atmosphere of the hospital. However, the hospital has a long average ER wait time exceeding 3 hours for patients to be seen and treated. Additionally, the hospital does not perform well in treating conditions like pneumonia, resulting in patients needing to return. On the positive side, the hospital does an exceptional job of preventing infections among its patients.
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of Nurses Recommend to Their Loved Ones
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of Nurses Recommend to Their Loved Ones