CareLuminate Quality and Safety Report
Novant Health Presbyterian Medical Center
200 HAWTHORNE LANE BOX 33549
CHARLOTTE, NC
(704) 384-4000
Patient
Recommendation
Below Average: Bottom 50% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
67%
Below Average: Bottom 50% Hospital
Based on 67% of 403 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
67%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Novant Health Presbyterian Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Covenant has strong values, motto is 'everyone matters', and aims to provide the best care for every individual.
Definitely recommend Covenant hospital; confident in their new charting system.
We provide good care, but sometimes lack sufficient CNAs.
Legacy Emanuel is recommended for family members, good outcomes with sick patients; trust in providers. Good with trauma patients, neuro trauma care. Not recommended for cancer patients.
Quality of care in our hospital is great.
Legacy Emanuel: overall recommended, outlying hospitals inconsistent, violence-prone population, witnessed safety disasters, encounters with individuals carrying weapons, improving safety measures.
Our systems hinder us, we miss truly listening to patients. Failed treatments and lack of comprehensive care. Advocate needed 24/7.
Understaffed, heavy workload, quality of care affected, delayed meals, inability to turn patients, delayed bathing, less attention given.
Excellent quality of care with skilled team, teamwork, collaboration, and adequate staff including residents, interns, and nursing students.
Nurses Say it Straight
These comments are not from nurses at Novant Health Presbyterian Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Covenant has strong values, motto is 'everyone matters', and aims to provide the best care for every individual.
Definitely recommend Covenant hospital; confident in their new charting system.
We provide good care, but sometimes lack sufficient CNAs.
Legacy Emanuel is recommended for family members, good outcomes with sick patients; trust in providers. Good with trauma patients, neuro trauma care. Not recommended for cancer patients.
Quality of care in our hospital is great.
Legacy Emanuel: overall recommended, outlying hospitals inconsistent, violence-prone population, witnessed safety disasters, encounters with individuals carrying weapons, improving safety measures.
Our systems hinder us, we miss truly listening to patients. Failed treatments and lack of comprehensive care. Advocate needed 24/7.
Understaffed, heavy workload, quality of care affected, delayed meals, inability to turn patients, delayed bathing, less attention given.
Excellent quality of care with skilled team, teamwork, collaboration, and adequate staff including residents, interns, and nursing students.
Trust the quality of care, well-rounded specialties, great team, concerns about high utilization of LVNs compared to RNs.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Novant Health Presbyterian Medical Center provides average overall patient satisfaction. Patients have reported that the care team can be slow at times in meeting their needs. The hospital's mortality rates are average across all measurements. However, there is a long wait time in the Emergency Room, with patients waiting, on average, over 3 hours to be seen and treated. On the positive side, the hospital excels in ensuring that patients do not acquire infections during their stay. However, the hospital falls short in effectively treating conditions such as pneumonia, resulting in patients needing to return to the hospital for further care.
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of Nurses Recommend to Their Loved Ones
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of Nurses Recommend to Their Loved Ones
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of Nurses Recommend to Their Loved Ones