CareLuminate Quality and Safety Report
Watauga Medical Center
336 DEERFIELD ROAD
BOONE, NC
(828) 263-1211
Patient
Recommendation
Below Average: Bottom 50% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
69%
Below Average: Bottom 50% Hospital
Based on 69% of 322 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
69%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Watauga Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Excellent handling of stroke patients in the Emergency Department, but delays and lower quality care in med-surg floors.
Very comfortable for family in ER, but strongly urge going somewhere else for higher level of care.
Very good care, small hospital, limited services, up-to-date facilities
Emergency Dept recommended for better care, floor nurses less welcoming due to heavy patient load.
Limited services, specialized areas best, but not for having a baby due to lack of maternity specialist.
Overall, good job, caring nurses, lack of medical oversight impacting care quality.
Quality of care is great, staff is likable.
Trust the quality of care, feel safe here receiving treatment in our hospital.
Quality is good at times, but staffing issues are decreasing overall care quality.
Nurses Say it Straight
These comments are not from nurses at Watauga Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Excellent handling of stroke patients in the Emergency Department, but delays and lower quality care in med-surg floors.
Very comfortable for family in ER, but strongly urge going somewhere else for higher level of care.
Very good care, small hospital, limited services, up-to-date facilities
Emergency Dept recommended for better care, floor nurses less welcoming due to heavy patient load.
Limited services, specialized areas best, but not for having a baby due to lack of maternity specialist.
Overall, good job, caring nurses, lack of medical oversight impacting care quality.
Quality of care is great, staff is likable.
Trust the quality of care, feel safe here receiving treatment in our hospital.
Quality is good at times, but staffing issues are decreasing overall care quality.
Perform high-quality care, but expect long wait times. Nice ICU, good team of physicians, surgeons, and providers. Overall, really good job.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Watauga Medical Center demonstrates high overall patient satisfaction. While the hospital's measured mortality rates are average, it excels in minimizing infections amongst its patients. However, one aspect that may require improvement is the emergency room wait time, with an average wait of over 3 hours for patients to receive care. Despite this, Watauga Medical Center maintains a commendable record in ensuring patient safety and preventing infections.
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