CareLuminate Quality and Safety Report
North Carolina Baptist Hospital
MEDICAL CENTER BOULEVARD
WINSTON-SALEM, NC
(336) 716-2011
Patient
Recommendation
Good: Top 25% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
77%
Good: Top 25% Hospital
Based on 77% of 405 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
79%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at North Carolina Baptist Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Depends on the patient's needs, but if average mobility, it's good care.
High quality care, recommended to loved ones and classmates. Completely comfortable and confident in recommending for any medical care.
Recommend family members sick - my hospital - good quality care.
Absolutely recommend for family. Great nursing team. ED always hectic, constantly busy.
Strong commitment to quality care, would share with family.
"Good quality care, but better doctors with closer community relationships elsewhere."
Complete confidence in quality of care, would recommend to loved ones.
Absolutely recommend this hospital, exceptional care received for my family member, top quality.
I feel confident in the pediatric department, but not so confident in surgical. Overall, our care is excellent in pediatrics.
Nurses Say it Straight
These comments are not from nurses at North Carolina Baptist Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Depends on the patient's needs, but if average mobility, it's good care.
High quality care, recommended to loved ones and classmates. Completely comfortable and confident in recommending for any medical care.
Recommend family members sick - my hospital - good quality care.
Absolutely recommend for family. Great nursing team. ED always hectic, constantly busy.
Strong commitment to quality care, would share with family.
"Good quality care, but better doctors with closer community relationships elsewhere."
Complete confidence in quality of care, would recommend to loved ones.
Absolutely recommend this hospital, exceptional care received for my family member, top quality.
I feel confident in the pediatric department, but not so confident in surgical. Overall, our care is excellent in pediatrics.
Definitely recommend our hospital; great place. Had personal experience as patient, would recommend to someone I love.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
North Carolina Baptist Hospital receives an average overall patient satisfaction rating. Patients have reported that the care team can sometimes be slow in meeting their needs. The hospital ranks at an average level in every measured mortality rate. Additionally, the hospital has an extensive wait time in the emergency room, with patients waiting on average over 3 hours to be seen and treated. However, North Carolina Baptist Hospital excels in ensuring that patients do not acquire infections during their stay. Conversely, the hospital does not perform as well in effectively treating conditions such as pneumonia, resulting in higher rates of patient readmission.
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