CareLuminate Quality and Safety Report
Caldwell Memorial Hospital
321 MULBERRY ST SW
LENOIR, NC
(828) 757-5100
Patient
Recommendation
Weak: Bottom 20% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
56%
Weak: Bottom 20% Hospital
Based on 56% of 482 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
53%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Caldwell Memorial Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Recommended for cardiac events, but limitations in resources can cause delays, particularly for non-cardiac cases. Top-rated for cardiac care in Kansas City.
Limited services, specialized areas best, but not for having a baby due to lack of maternity specialist.
Better care in ICU/critical care, new grads in med/surg, low staffing ratios affect quality of care.
The hospital is okay, not too bad, but challenging due to frequent staff turnover, particularly in the ED.
Limited services. Room for improvement. Not recommended. Great for Strokes and ICU, but not ER.
Overall, the nurse feels the hospital has good quality of care, a strong sense of family, and knowledge of each other. However, some departments are stronger than others, with the ER currently being the weakest.
Don't go to Dameron, policies and processes are not well put together, staff is unhappy, management doesn't pay attention to teams.
Good hospital, no problem with someone going, not as advanced in technology, environment needs updating.
ICU care great, but care suffers after downgrade. Best care in the ICU, nobody wants to be there.
Nurses Say it Straight
These comments are not from nurses at Caldwell Memorial Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Recommended for cardiac events, but limitations in resources can cause delays, particularly for non-cardiac cases. Top-rated for cardiac care in Kansas City.
Limited services, specialized areas best, but not for having a baby due to lack of maternity specialist.
Better care in ICU/critical care, new grads in med/surg, low staffing ratios affect quality of care.
The hospital is okay, not too bad, but challenging due to frequent staff turnover, particularly in the ED.
Limited services. Room for improvement. Not recommended. Great for Strokes and ICU, but not ER.
Overall, the nurse feels the hospital has good quality of care, a strong sense of family, and knowledge of each other. However, some departments are stronger than others, with the ER currently being the weakest.
Don't go to Dameron, policies and processes are not well put together, staff is unhappy, management doesn't pay attention to teams.
Good hospital, no problem with someone going, not as advanced in technology, environment needs updating.
ICU care great, but care suffers after downgrade. Best care in the ICU, nobody wants to be there.
Excellent care from coworkers, but not enough time for each patient. Common challenge in healthcare. Committed to doing our best.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
According to the CMS HCAHPS patient ratings and quality data, Caldwell Memorial Hospital provides an average level of care with some areas of improvement. The hospital's overall patient satisfaction rating is average. The mortality rates for various conditions are also average, indicating that the hospital maintains an average level of patient outcomes. The ER wait time at the hospital is around 2-3 hours, which is on par with the average wait times in similar facilities. However, the hospital has room for improvement in treating conditions like pneumonia to prevent readmissions. Additionally, Caldwell Memorial Hospital has faced challenges in controlling infection rates, which have been reported to be high.
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