CareLuminate Quality and Safety Report
Atrium Health Cleveland
201 E GROVER ST
SHELBY, NC
(704) 487-3000
Patient
Recommendation
Poor: Bottom 25% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
61%
Poor: Bottom 25% Hospital
Based on 61% of 406 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
59%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Atrium Health Cleveland but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Not recommending hospital, ED unit lacking, insufficient patient care.
Some departments provide better care, but my department is run well. There are often issues with understaffing and past errors.
Reservations about care quality, uncomfortable bringing family, residents still learning, physicians don't listen, not enough time to educate, shortages, concerned about safety.
Choose nurse and doctor carefully, no concerns when transferring patients to ICU or MedSurg.
Quality of care depends on doctor and nurse, bad ones leave you out of luck, same for any hospital.
Valley Baptist hospital is definitely preferable over our hospital.
Doing their best with limited resources, but some nurses don't care. Advocate for your family member or pull the nurse card. Mixed recommendations.
Quality of care at the hospital is a 5/10; provider-dependent. Some are knowledgeable and provide great care, others, especially new grads, may not. Pandemic exposed weaknesses, need proper fixes.
Excellent care, well staffed.
Nurses Say it Straight
These comments are not from nurses at Atrium Health Cleveland but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Not recommending hospital, ED unit lacking, insufficient patient care.
Some departments provide better care, but my department is run well. There are often issues with understaffing and past errors.
Reservations about care quality, uncomfortable bringing family, residents still learning, physicians don't listen, not enough time to educate, shortages, concerned about safety.
Choose nurse and doctor carefully, no concerns when transferring patients to ICU or MedSurg.
Quality of care depends on doctor and nurse, bad ones leave you out of luck, same for any hospital.
Valley Baptist hospital is definitely preferable over our hospital.
Doing their best with limited resources, but some nurses don't care. Advocate for your family member or pull the nurse card. Mixed recommendations.
Quality of care at the hospital is a 5/10; provider-dependent. Some are knowledgeable and provide great care, others, especially new grads, may not. Pandemic exposed weaknesses, need proper fixes.
Excellent care, well staffed.
Cannot receive care here due to insurance.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Atrium Health Cleveland achieves an average overall patient satisfaction rating according to the CMS HCAHPS patient ratings and quality data. Patients have reported that, at times, the care team can be slow in meeting their needs. Furthermore, the hospital maintains an average emergency room wait time, with patients being seen and treated within an estimated timeframe of 2-3 hours.
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