CareLuminate Quality and Safety Report
High Point Regional Health System
601 N ELM ST
HIGH POINT, NC
(336) 878-6000
Patient
Recommendation
Poor: Bottom 25% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
62%
Poor: Bottom 25% Hospital
Based on 62% of 331 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
61%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at High Point Regional Health System but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
St. Joseph's is a good hospital despite some unfavorable experiences, with sometimes malfunctioning equipment causing upset amongst patients.
Not recommending hospital, ED unit lacking, insufficient patient care.
Great teamwork, passionate staff, improved care with hospitalists, better communication, accessible doctors, and flexible availability.
I would recommend this hospital for good quality care; I have worked and been a patient here.
"Extraordinary care in north tower. Patients on other floors don't receive the same level. DHR is the best hospital."
Truly good hospital with quality care; I would definitely encourage them to come.
Some good care, but seek care elsewhere at times. Good for quick help in trauma situations, but cardiac doctors prioritize revenue and don't always consider patient needs. Fast doctor, but poor outcomes.
Depends on specialty. Not recommended for cardiac care, but top-notch for pediatrics, emergencies, trauma, and mother-baby care.
Understaffed but dedicated nurses strive to provide quality care despite challenging conditions, going above and beyond for patients.
Nurses Say it Straight
These comments are not from nurses at High Point Regional Health System but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
St. Joseph's is a good hospital despite some unfavorable experiences, with sometimes malfunctioning equipment causing upset amongst patients.
Not recommending hospital, ED unit lacking, insufficient patient care.
Great teamwork, passionate staff, improved care with hospitalists, better communication, accessible doctors, and flexible availability.
I would recommend this hospital for good quality care; I have worked and been a patient here.
"Extraordinary care in north tower. Patients on other floors don't receive the same level. DHR is the best hospital."
Truly good hospital with quality care; I would definitely encourage them to come.
Some good care, but seek care elsewhere at times. Good for quick help in trauma situations, but cardiac doctors prioritize revenue and don't always consider patient needs. Fast doctor, but poor outcomes.
Depends on specialty. Not recommended for cardiac care, but top-notch for pediatrics, emergencies, trauma, and mother-baby care.
Understaffed but dedicated nurses strive to provide quality care despite challenging conditions, going above and beyond for patients.
"Depends on the unit. Would recommend hospital overall, but hesitant about the ED. Staff seems hardened and uncaring."
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
High Point Regional Health System demonstrates an average level of patient satisfaction according to CMS HCAHPS patient ratings and quality data. The hospital performs consistently in terms of mortality rates, reflecting an average performance across all measured indicators. However, it is important to note that the hospital experiences longer wait times in the Emergency Room, with patients waiting over 3 hours on average to receive treatment. Despite this, High Point Regional Health System is effective in treating conditions such as pneumonia, resulting in a lower rate of readmissions for patients.
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