CareLuminate Quality and Safety Report
O'connor Hospital
460 ANDES ROAD
DELHI, NY
(607) 746-0300
Patient
Recommendation
Strong: Top 20% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
80%
Strong: Top 20% Hospital
Based on 80% of 41 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
82%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at O'connor Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Excellent handling of stroke patients in the Emergency Department, but delays and lower quality care in med-surg floors.
Overall, the nurse feels the hospital has good quality of care, a strong sense of family, and knowledge of each other. However, some departments are stronger than others, with the ER currently being the weakest.
Limited services. Room for improvement. Not recommended. Great for Strokes and ICU, but not ER.
Limited services, specialized areas best, but not for having a baby due to lack of maternity specialist.
Emergency Dept recommended for better care, floor nurses less welcoming due to heavy patient load.
Highly recommend hospital, especially cardiology department. Shortage of staff, but not as dire as it seems.
Unsafe, understaffed, business-focused. Recommend the Plaza, better care, staffing ratios the same, residents, fellows, attending physicians at Barnes Jewish.
Hospitals aren't what you think they are, the reality is quite complex.
Quality of care in hospital varies by unit, some excel while others fall short.
Nurses Say it Straight
These comments are not from nurses at O'connor Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Excellent handling of stroke patients in the Emergency Department, but delays and lower quality care in med-surg floors.
Overall, the nurse feels the hospital has good quality of care, a strong sense of family, and knowledge of each other. However, some departments are stronger than others, with the ER currently being the weakest.
Limited services. Room for improvement. Not recommended. Great for Strokes and ICU, but not ER.
Limited services, specialized areas best, but not for having a baby due to lack of maternity specialist.
Emergency Dept recommended for better care, floor nurses less welcoming due to heavy patient load.
Highly recommend hospital, especially cardiology department. Shortage of staff, but not as dire as it seems.
Unsafe, understaffed, business-focused. Recommend the Plaza, better care, staffing ratios the same, residents, fellows, attending physicians at Barnes Jewish.
Hospitals aren't what you think they are, the reality is quite complex.
Quality of care in hospital varies by unit, some excel while others fall short.
Not a very nice hospital, but ER doctors are good. Nursing care can be inconsistent, working on improving.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
According to the CMS HCAHPS patient ratings and quality data, O'connor Hospital has demonstrated average performance in all measured mortality rates. Additionally, the hospital stands out for its efficient emergency care, with a low ER wait and treatment time of less than 2 hours. These findings indicate that O'connor Hospital strives for efficient emergency medical services and maintains performance standards in mortality rates.
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