CareLuminate Quality and Safety Report
White Plains Hospital Center
41 EAST POST R0AD
WHITE PLAINS, NY
(914) 681-0600
Patient
Recommendation
Strong: Top 20% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
81%
Strong: Top 20% Hospital
Based on 81% of 1,346 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
84%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
Learn More With Our Recently Published:
0
Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at White Plains Hospital Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Our hospital is the best in the area.
Patient load heavy, hard to properly check on all patients. Instances of 3-hour delays in entering patient's room.
Excellent care, teaching facility, effective team approach, nothing gets missed.
Extremely proud of Rex, despite staffing issues. Hospital prioritizes helping others over clocking in, creating a great working environment.
Hospital care: high quality and even personally chose it for my own surgery.
Feel comfortable referring to my facility.
Depends on the unit. Excellent care in cardiology/neuro, but high patient-staff ratio and overwhelming tasks on regular medical floor.
Comfortable referring family, very good nursing care. Professional nurses. Better quality than previous hospital. Selective hiring. New nurse program, additional training.
Overall, the nurse would recommend the hospital and feels that the care provided is good.
Nurses Say it Straight
These comments are not from nurses at White Plains Hospital Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Our hospital is the best in the area.
Patient load heavy, hard to properly check on all patients. Instances of 3-hour delays in entering patient's room.
Excellent care, teaching facility, effective team approach, nothing gets missed.
Extremely proud of Rex, despite staffing issues. Hospital prioritizes helping others over clocking in, creating a great working environment.
Hospital care: high quality and even personally chose it for my own surgery.
Feel comfortable referring to my facility.
Depends on the unit. Excellent care in cardiology/neuro, but high patient-staff ratio and overwhelming tasks on regular medical floor.
Comfortable referring family, very good nursing care. Professional nurses. Better quality than previous hospital. Selective hiring. New nurse program, additional training.
Overall, the nurse would recommend the hospital and feels that the care provided is good.
UNC has better food, long-term stay is a negative, Duke is understaffed, lacks support for nurses and families, not supportive of bone marrow transplant ICU.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
White Plains Hospital Center has demonstrated high overall patient satisfaction, as indicated by CMS HCAHPS ratings. Patients have praised the hospital for its cleanliness, reflecting a positive perception of the hospital's hygiene standards. In terms of emergency care, the hospital maintains an average ER wait time, with patients being seen and treated within a reasonable timeframe of 2-3 hours on average. However, it is worth noting that the hospital could improve its treatment of conditions like pneumonia to prevent readmission. On the other hand, the hospital excels in preventing infections among its patients, ensuring a safe and hygienic environment.
Nearby Hospitals
Westchester Medical Center
VALHALLA
Patient Recommendation
Estimated Nurse Recommendation
Concerning: Bottom 10% Hospital
50%
of Nurses Recommend to Their Loved Ones
Phelps Memorial Hospital Center
Patient Recommendation
Estimated Nurse Recommendation
SLEEPY HOLLOW
Below Average: Bottom 50% Hospital
69%
of Nurses Recommend to Their Loved Ones
Montefiore New Rochelle Hospital
Patient Recommendation
Estimated Nurse Recommendation
NEW ROCHELLE
Warning: Bottom 5% Hospital
45%
of Nurses Recommend to Their Loved Ones
Greenwich Hospital Association -
Patient Recommendation
Estimated Nurse Recommendation
GREENWICH
Above Average: Top 50%
73%
of Nurses Recommend to Their Loved Ones
St Joseph's Medical Center
Patient Recommendation
Estimated Nurse Recommendation
YONKERS
Concerning: Bottom 10% Hospital
50%
of Nurses Recommend to Their Loved Ones