CareLuminate Quality and Safety Report
Mercy Hospital Of Buffalo
565 ABBOTT ROAD
BUFFALO, NY
(716) 826-7000
Patient
Recommendation
Weak: Bottom 20% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
58%
Weak: Bottom 20% Hospital
Based on 58% of 2,316 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
56%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
Learn More With Our Recently Published:
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Mercy Hospital Of Buffalo but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Skilled nurses, extreme shortage, hesitant to refer family. Short-staffed, often 60%, 3 patients in ICU. Good community presence, corporate-driven focus on stakeholders.
Care generally good, but challenges with staffing shortages make it difficult to reach staff, especially for seriously ill patients.
Great care, chaotic unit, busy, but team works tirelessly to meet everyone's needs to the best of our ability.
Not recommending hospital, ED unit lacking, insufficient patient care.
St. Joseph's: kind, helpful, and caring. They treat you like family to help you get well.
St. Joseph's is a good hospital despite some unfavorable experiences, with sometimes malfunctioning equipment causing upset amongst patients.
Quality of care depends on doctor and nurse, bad ones leave you out of luck, same for any hospital.
Truly good hospital with quality care; I would definitely encourage them to come.
"Tell them to run. Go somewhere else. Maybe try Covenant."
Nurses Say it Straight
These comments are not from nurses at Mercy Hospital Of Buffalo but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Skilled nurses, extreme shortage, hesitant to refer family. Short-staffed, often 60%, 3 patients in ICU. Good community presence, corporate-driven focus on stakeholders.
Care generally good, but challenges with staffing shortages make it difficult to reach staff, especially for seriously ill patients.
Great care, chaotic unit, busy, but team works tirelessly to meet everyone's needs to the best of our ability.
Not recommending hospital, ED unit lacking, insufficient patient care.
St. Joseph's: kind, helpful, and caring. They treat you like family to help you get well.
St. Joseph's is a good hospital despite some unfavorable experiences, with sometimes malfunctioning equipment causing upset amongst patients.
Quality of care depends on doctor and nurse, bad ones leave you out of luck, same for any hospital.
Truly good hospital with quality care; I would definitely encourage them to come.
"Tell them to run. Go somewhere else. Maybe try Covenant."
Definitely encourage my family to come here. Quality care is really good, excellent doctors.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Mercy Hospital Of Buffalo's average overall patient satisfaction is noteworthy. However, it is important to note that the hospital faces challenges in certain areas. For instance, the ER wait time at Mercy Hospital Of Buffalo is considerably long, with patients waiting over 3 hours on average to be seen and treated. Furthermore, the hospital does not perform well in terms of treating conditions such as heart attacks, heart failure, and pneumonia, leading to a higher likelihood of patients needing to return to the hospital. On the positive side, Mercy Hospital Of Buffalo excels in preventing infections among patients, ensuring a high standard of care in this regard.
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