CareLuminate Quality and Safety Report
Queens Hospital Center
82-68 164TH STREET
JAMAICA, NY
(718) 883-3000
Patient
Recommendation
Below Average: Bottom 50% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
68%
Below Average: Bottom 50% Hospital
Based on 68% of 402 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
68%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Queens Hospital Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Overall, care is good, but staffing hinders quality.
Standalone ER, serves community. Transfer labor/delivery & pediatrics cases. People come based on personal connections.
Difficult for outsiders, resources sufficient but care may be delayed. Displeased with medication handling during pandemic crisis.
Lodi hospital is really good at taking care of patients, with caring nurses who do their best to ensure the best treatment.
Confident in bringing adult loved ones, but iffy about MedSurg unit due to overworked nurses and inconsistent care.
Lodi is a small, community hospital with personalized care and a well-rounded viewpoint, due to its diverse culture.
Good hospital to seek care from, exceptional quality of care from a patient's and nurse's perspective. Confidently recommend, feel safe bringing my children.
"Wakemed Cary is amazing, doctors listen and cooperate. They investigate and involve nurses in patient care. Great experience."
Highly skilled staff and expertise in doctors make Portland Adventist a top choice for quality care.
Nurses Say it Straight
These comments are not from nurses at Queens Hospital Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Overall, care is good, but staffing hinders quality.
Standalone ER, serves community. Transfer labor/delivery & pediatrics cases. People come based on personal connections.
Difficult for outsiders, resources sufficient but care may be delayed. Displeased with medication handling during pandemic crisis.
Lodi hospital is really good at taking care of patients, with caring nurses who do their best to ensure the best treatment.
Confident in bringing adult loved ones, but iffy about MedSurg unit due to overworked nurses and inconsistent care.
Lodi is a small, community hospital with personalized care and a well-rounded viewpoint, due to its diverse culture.
Good hospital to seek care from, exceptional quality of care from a patient's and nurse's perspective. Confidently recommend, feel safe bringing my children.
"Wakemed Cary is amazing, doctors listen and cooperate. They investigate and involve nurses in patient care. Great experience."
Highly skilled staff and expertise in doctors make Portland Adventist a top choice for quality care.
Great care, but lacking due to staffing and overwhelming workload. Might not be timely or as expected, due to lack of resources and availability.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Based on the CMS HCAHPS patient ratings and quality data, Queens Hospital Center exhibits low overall patient satisfaction and patients have reported significant challenges with staff responsiveness to their needs. The hospital shows average performance in every measured mortality rate. One area of concern is the hospital's lengthy ER wait time, as it takes over 3 hours on average for patients to be seen and treated. Additionally, the hospital does not excel in treating conditions like pneumonia to prevent patients from returning, although it does an exceptional job in ensuring patients do not acquire infections during their stay.
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of Nurses Recommend to Their Loved Ones
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of Nurses Recommend to Their Loved Ones
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of Nurses Recommend to Their Loved Ones
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of Nurses Recommend to Their Loved Ones
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of Nurses Recommend to Their Loved Ones