CareLuminate Quality and Safety Report
Brooks-Tlc Hospital System, Inc
529 CENTRAL AVENUE
DUNKIRK, NY
(716) 366-1111
Patient
Recommendation
Warning: Bottom 5% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
48%
Warning: Bottom 5% Hospital
Based on 48% of 195 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
43%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Brooks-Tlc Hospital System, Inc but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Depends on reason for care, aware of patient needs, advise against if necessary care not provided, multiple factors involved.
Striving for best care, focusing on patient satisfaction, proud of being recognized as top 100 hospital, only one in Tracy.
Excellent care, 10/10. Personal experience confirms exceptional care, great staff, and high quality service at this hospital.
Exceptional compassion towards patients and families. Highly recommend St. Joseph hospital for loved ones, dedicated to addressing concerns.
Better care in ICU/critical care, new grads in med/surg, low staffing ratios affect quality of care.
Emergency Dept recommended for better care, floor nurses less welcoming due to heavy patient load.
Depends on what they're looking for. Strong CT, cardiothoracic program. AHA-certified with stroke treatments, but all done via telehealth. Uncomfortable with Stanford consultations. Not for pediatrics.
Our hospital provides good care with a dedicated nursing staff despite limited resources.
Good care, recommend St. Luke's for accommodating patients, no discharge without proper follow-up.
Nurses Say it Straight
These comments are not from nurses at Brooks-Tlc Hospital System, Inc but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Depends on reason for care, aware of patient needs, advise against if necessary care not provided, multiple factors involved.
Striving for best care, focusing on patient satisfaction, proud of being recognized as top 100 hospital, only one in Tracy.
Excellent care, 10/10. Personal experience confirms exceptional care, great staff, and high quality service at this hospital.
Exceptional compassion towards patients and families. Highly recommend St. Joseph hospital for loved ones, dedicated to addressing concerns.
Better care in ICU/critical care, new grads in med/surg, low staffing ratios affect quality of care.
Emergency Dept recommended for better care, floor nurses less welcoming due to heavy patient load.
Depends on what they're looking for. Strong CT, cardiothoracic program. AHA-certified with stroke treatments, but all done via telehealth. Uncomfortable with Stanford consultations. Not for pediatrics.
Our hospital provides good care with a dedicated nursing staff despite limited resources.
Good care, recommend St. Luke's for accommodating patients, no discharge without proper follow-up.
Level of care at hospital is outstanding
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Based on the CMS HCAHPS patient ratings and quality data, Brooks-Tlc Hospital System, Inc. delivers an average level of care. The hospital achieves an average overall patient satisfaction rating. In terms of mortality rates, the hospital performs at an average level across all measured conditions. The ER wait time is also average, with patients typically being seen and treated within a 2-3 hour timeframe. However, the hospital falls short in effectively treating conditions such as heart failure, resulting in a higher likelihood of patients needing to return for further treatment. Moreover, the hospital faces challenges in maintaining low infection rates.
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