CareLuminate Quality and Safety Report
Healthalliance Hospital Marys Avenue Campus
105 MARY'S AVENUE
KINGSTON, NY
(845) 338-2500
Patient
Recommendation
Warning: Bottom 5% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
32%
Warning: Bottom 5% Hospital
Based on 32% of 607 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
24%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Healthalliance Hospital Marys Avenue Campus but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Depends on reason for care, aware of patient needs, advise against if necessary care not provided, multiple factors involved.
Excellent handling of stroke patients in the Emergency Department, but delays and lower quality care in med-surg floors.
The hospital is okay, not too bad, but challenging due to frequent staff turnover, particularly in the ED.
Overall, good job, caring nurses, lack of medical oversight impacting care quality.
Exceptional compassion towards patients and families. Highly recommend St. Joseph hospital for loved ones, dedicated to addressing concerns.
Overall, good care, outdated facilities, competent doctors, dedicated staff, highly skilled nursing, good patient care.
Our hospital provides good care with a dedicated nursing staff despite limited resources.
Good hospital, no problem with someone going, not as advanced in technology, environment needs updating.
Limited specialties, recommend bigger hospitals for specific needs, transfer and wait for beds sometimes.
Nurses Say it Straight
These comments are not from nurses at Healthalliance Hospital Marys Avenue Campus but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Depends on reason for care, aware of patient needs, advise against if necessary care not provided, multiple factors involved.
Excellent handling of stroke patients in the Emergency Department, but delays and lower quality care in med-surg floors.
The hospital is okay, not too bad, but challenging due to frequent staff turnover, particularly in the ED.
Overall, good job, caring nurses, lack of medical oversight impacting care quality.
Exceptional compassion towards patients and families. Highly recommend St. Joseph hospital for loved ones, dedicated to addressing concerns.
Overall, good care, outdated facilities, competent doctors, dedicated staff, highly skilled nursing, good patient care.
Our hospital provides good care with a dedicated nursing staff despite limited resources.
Good hospital, no problem with someone going, not as advanced in technology, environment needs updating.
Limited specialties, recommend bigger hospitals for specific needs, transfer and wait for beds sometimes.
High infection rates and complications with routine procedures compared to previous hospital, go elsewhere for routine procedures.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Healthalliance Hospital Marys Avenue Campus has received low overall patient satisfaction ratings and faces significant challenges in key areas. Patients reported difficulties with staff responsiveness, specifically in meeting their needs and communicating about medications. The hospital also struggles with transitions between departments, impacting the continuity of care. Patients expressed concerns about the cleanliness of the facility, highlighting a need for improvement in this regard. Additionally, patients reported challenges in finding quiet rest within the hospital. One area of concern is the long wait times in the emergency room, with patients waiting an average of over 3 hours to be seen and treated. Furthermore, the hospital does not effectively treat conditions such as pneumonia, resulting in a higher rate of patients needing readmission.
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