CareLuminate Quality and Safety Report
Wyckoff Heights Medical Center
374 STOCKHOLM STREET
BROOKLYN, NY
(718) 963-7272
Patient
Recommendation
Concerning: Bottom 10% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
52%
Concerning: Bottom 10% Hospital
Based on 52% of 834 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
48%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Wyckoff Heights Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Definitely encourage my family to come here. Quality care is really good, excellent doctors.
Advise seeking care elsewhere due to doctor turnover. Recommend going to KU.
"Depends on the unit. Would recommend hospital overall, but hesitant about the ED. Staff seems hardened and uncaring."
Quality of care is good, I have trust in healthcare professionals to provide safe and effective treatment.
Would recommend for Ed, doctors knowledgeable, attending involved. Inpatient setting lacks resources, nurses burned out, semi-private rooms.
Highly recommended research hospital with a wide range of specialties, exceptional care, and capability to handle complex cases.
Fantastic mental health unit, but hesitant to recommend medically.
People I work with are caring and professional. Concerned about staffing and patient care, advocating for safe ratios.
Depends on specialty. Not recommended for cardiac care, but top-notch for pediatrics, emergencies, trauma, and mother-baby care.
Nurses Say it Straight
These comments are not from nurses at Wyckoff Heights Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Definitely encourage my family to come here. Quality care is really good, excellent doctors.
Advise seeking care elsewhere due to doctor turnover. Recommend going to KU.
"Depends on the unit. Would recommend hospital overall, but hesitant about the ED. Staff seems hardened and uncaring."
Quality of care is good, I have trust in healthcare professionals to provide safe and effective treatment.
Would recommend for Ed, doctors knowledgeable, attending involved. Inpatient setting lacks resources, nurses burned out, semi-private rooms.
Highly recommended research hospital with a wide range of specialties, exceptional care, and capability to handle complex cases.
Fantastic mental health unit, but hesitant to recommend medically.
People I work with are caring and professional. Concerned about staffing and patient care, advocating for safe ratios.
Depends on specialty. Not recommended for cardiac care, but top-notch for pediatrics, emergencies, trauma, and mother-baby care.
Great care, chaotic unit, busy, but team works tirelessly to meet everyone's needs to the best of our ability.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Wyckoff Heights Medical Center receives low overall patient satisfaction ratings and patients report significant challenges with staff responsiveness to their needs as well as transitions between departments. The hospital has average mortality rates in all measured categories. Additionally, patients experience long wait times in the emergency room, with an average wait of over 3 hours. However, the hospital is commendable in its efforts to prevent infections among patients.
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of Nurses Recommend to Their Loved Ones