CareLuminate Quality and Safety Report
Erie County Medical Center
462 GRIDER STREET
BUFFALO, NY
(716) 898-3936
Patient
Recommendation
Poor: Bottom 25% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
62%
Poor: Bottom 25% Hospital
Based on 62% of 890 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
61%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Erie County Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
St. Joseph's is a good hospital despite some unfavorable experiences, with sometimes malfunctioning equipment causing upset amongst patients.
ICU is strong, received award, ED is chaotic, biggest in the area, challenging to manage.
Overall, the hospital is doing a good job and worth mentioning that it is now a teaching hospital for doctors.
I would recommend this hospital for good quality care; I have worked and been a patient here.
Quality of care varies, challenging on busy days. Staffing improved but still need more trained nurses and doctors in pediatrics.
We care for our patients well, with attentive managers. As a newer nurse, I'm still learning.
Varied experiences across departments.
Great care, chaotic unit, busy, but team works tirelessly to meet everyone's needs to the best of our ability.
"For ER, great nurses and excellent doctors. But for floor care, it varies depending on the unit and nurse."
Nurses Say it Straight
These comments are not from nurses at Erie County Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
St. Joseph's is a good hospital despite some unfavorable experiences, with sometimes malfunctioning equipment causing upset amongst patients.
ICU is strong, received award, ED is chaotic, biggest in the area, challenging to manage.
Overall, the hospital is doing a good job and worth mentioning that it is now a teaching hospital for doctors.
I would recommend this hospital for good quality care; I have worked and been a patient here.
Quality of care varies, challenging on busy days. Staffing improved but still need more trained nurses and doctors in pediatrics.
We care for our patients well, with attentive managers. As a newer nurse, I'm still learning.
Varied experiences across departments.
Great care, chaotic unit, busy, but team works tirelessly to meet everyone's needs to the best of our ability.
"For ER, great nurses and excellent doctors. But for floor care, it varies depending on the unit and nurse."
Strongly recommend hospital over others, highest level of care in emergency, critical care, and pediatrics in Portland area.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Based on the CMS HCAHPS patient ratings and quality data, it is important to note several aspects about the quality of care at Erie County Medical Center. Patient satisfaction is reported to be low, and concerns have been raised regarding the care team's ability to promptly meet the needs of patients. Additionally, patients have expressed difficulties in obtaining quiet rest while at the hospital. The hospital has been flagged for significant high-patient-mortality concerns, and the average wait time in the emergency room exceeds three hours before patients are seen and treated. Furthermore, the hospital's performance in treating conditions such as pneumonia, resulting in reduced readmissions, is below average. However, it is worth mentioning that Erie County Medical Center excels in ensuring that patients do not acquire infections while in their care.
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