CareLuminate Quality and Safety Report
Claxton-Hepburn Medical Center
214 KING STREET
OGDENSBURG, NY
(315) 393-3600
Patient
Recommendation
Weak: Bottom 20% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
59%
Weak: Bottom 20% Hospital
Based on 59% of 221 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
57%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
Learn More With Our Recently Published:
0
Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Claxton-Hepburn Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Overall, the nurse feels the hospital has good quality of care, a strong sense of family, and knowledge of each other. However, some departments are stronger than others, with the ER currently being the weakest.
Excellent care, 10/10. Personal experience confirms exceptional care, great staff, and high quality service at this hospital.
Excellent handling of stroke patients in the Emergency Department, but delays and lower quality care in med-surg floors.
Better care in ICU/critical care, new grads in med/surg, low staffing ratios affect quality of care.
Overall, good job, caring nurses, lack of medical oversight impacting care quality.
Exceptional compassion towards patients and families. Highly recommend St. Joseph hospital for loved ones, dedicated to addressing concerns.
Quality of care is average to above average.
Hospitals aren't what you think they are, the reality is quite complex.
The nursing staff is incredible, but the lack of resources and physician availability would influence my opinion on Menorah.
Nurses Say it Straight
These comments are not from nurses at Claxton-Hepburn Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Overall, the nurse feels the hospital has good quality of care, a strong sense of family, and knowledge of each other. However, some departments are stronger than others, with the ER currently being the weakest.
Excellent care, 10/10. Personal experience confirms exceptional care, great staff, and high quality service at this hospital.
Excellent handling of stroke patients in the Emergency Department, but delays and lower quality care in med-surg floors.
Better care in ICU/critical care, new grads in med/surg, low staffing ratios affect quality of care.
Overall, good job, caring nurses, lack of medical oversight impacting care quality.
Exceptional compassion towards patients and families. Highly recommend St. Joseph hospital for loved ones, dedicated to addressing concerns.
Quality of care is average to above average.
Hospitals aren't what you think they are, the reality is quite complex.
The nursing staff is incredible, but the lack of resources and physician availability would influence my opinion on Menorah.
Depends on what they're looking for. Strong CT, cardiothoracic program. AHA-certified with stroke treatments, but all done via telehealth. Uncomfortable with Stanford consultations. Not for pediatrics.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Claxton-Hepburn Medical Center demonstrates an average level of overall patient satisfaction, as per CMS HCAHPS patient ratings and quality data. The hospital's performance in mortality rates aligns with the average standards. With regards to the emergency department, patients can anticipate an average wait time of 2-3 hours for prompt assessment and treatment. However, it is important to highlight that the hospital faces challenges in maintaining lower infection rates.
Nearby Hospitals
Gouverneur Hospital
GOUVERNEUR
Patient Recommendation
Estimated Nurse Recommendation
Poor: Bottom 25% Hospital
59%
of Nurses Recommend to Their Loved Ones
Canton-Potsdam Hospital
Patient Recommendation
Estimated Nurse Recommendation
POTSDAM
Poor: Bottom 25% Hospital
61%
of Nurses Recommend to Their Loved Ones
River Hospital Clinics
Patient Recommendation
Estimated Nurse Recommendation
ALEXANDRIA BAY
Outstanding: Top 5% Hospital
91%
of Nurses Recommend to Their Loved Ones
Massena Hospital Inc
Patient Recommendation
Estimated Nurse Recommendation
MASSENA
Poor: Bottom 25% Hospital
59%
of Nurses Recommend to Their Loved Ones
Samaritan Medical Center
Patient Recommendation
Estimated Nurse Recommendation
WATERTOWN
Weak: Bottom 20% Hospital
56%
of Nurses Recommend to Their Loved Ones