CareLuminate Quality and Safety Report
Metropolitan Hospital Center
1901 FIRST AVENUE
NEW YORK, NY
(212) 423-6262
Patient
Recommendation
Weak: Bottom 20% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
58%
Weak: Bottom 20% Hospital
Based on 58% of 279 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
56%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Metropolitan Hospital Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Culture of safety is top priority, best in area; would choose prestigious hospital for surgery without hesitation.
Quality of care is very good, not outstanding. Some staff members seem inadequately trained, but teamwork, cohesiveness, and management support are outstanding.
High infection rates and complications with routine procedures compared to previous hospital, go elsewhere for routine procedures.
Good care after ER, but CNAs lack motivation, low morale, and provide subpar care without seeming to care.
"Our care is pretty good. We don't get enough credit. We are a smaller community hospital and we do pretty good work there."
Limited specialties, recommend bigger hospitals for specific needs, transfer and wait for beds sometimes.
Great learning hospital with supportive team and managers who listen to our concerns. No bad experiences except COVID.
Confident in bringing adult loved ones, but iffy about MedSurg unit due to overworked nurses and inconsistent care.
Quality of care good, limited specialties, ask about medical needs before recommending, proud of nurses and physicians.
Nurses Say it Straight
These comments are not from nurses at Metropolitan Hospital Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Culture of safety is top priority, best in area; would choose prestigious hospital for surgery without hesitation.
Quality of care is very good, not outstanding. Some staff members seem inadequately trained, but teamwork, cohesiveness, and management support are outstanding.
High infection rates and complications with routine procedures compared to previous hospital, go elsewhere for routine procedures.
Good care after ER, but CNAs lack motivation, low morale, and provide subpar care without seeming to care.
"Our care is pretty good. We don't get enough credit. We are a smaller community hospital and we do pretty good work there."
Limited specialties, recommend bigger hospitals for specific needs, transfer and wait for beds sometimes.
Great learning hospital with supportive team and managers who listen to our concerns. No bad experiences except COVID.
Confident in bringing adult loved ones, but iffy about MedSurg unit due to overworked nurses and inconsistent care.
Quality of care good, limited specialties, ask about medical needs before recommending, proud of nurses and physicians.
Standalone ER, serves community. Transfer labor/delivery & pediatrics cases. People come based on personal connections.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Metropolitan Hospital Center's patient ratings and quality data reveal several notable points. Patient satisfaction at the hospital is relatively low, with reported challenges in nurse communication and timely care team response to patient needs. Communication regarding medications also appears to be an area of concern. In terms of mortality rates, the hospital performs average across all measured indicators. The hospital does, however, excel in preventing infections among its patients. Additionally, the average emergency room wait time at Metropolitan Hospital Center is commendable, with patients being seen and treated within an average timeframe of 2-3 hours.
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