CareLuminate Quality and Safety Report
Canton-Potsdam Hospital
50 LEROY STREET
POTSDAM, NY
(315) 265-3300
Patient
Recommendation
Poor: Bottom 25% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
62%
Poor: Bottom 25% Hospital
Based on 62% of 479 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
61%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
Learn More With Our Recently Published:
0
Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Canton-Potsdam Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Recommended for cardiac events, but limitations in resources can cause delays, particularly for non-cardiac cases. Top-rated for cardiac care in Kansas City.
Emergency Dept recommended for better care, floor nurses less welcoming due to heavy patient load.
Limited services, specialized areas best, but not for having a baby due to lack of maternity specialist.
Excellent handling of stroke patients in the Emergency Department, but delays and lower quality care in med-surg floors.
Very comfortable for family in ER, but strongly urge going somewhere else for higher level of care.
Excellent care, 10/10. Personal experience confirms exceptional care, great staff, and high quality service at this hospital.
Smaller hospital allows for more personalized care and attention to patients due to fewer patients to care for.
Quality is good at times, but staffing issues are decreasing overall care quality.
Depends on the person they see.
Nurses Say it Straight
These comments are not from nurses at Canton-Potsdam Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Recommended for cardiac events, but limitations in resources can cause delays, particularly for non-cardiac cases. Top-rated for cardiac care in Kansas City.
Emergency Dept recommended for better care, floor nurses less welcoming due to heavy patient load.
Limited services, specialized areas best, but not for having a baby due to lack of maternity specialist.
Excellent handling of stroke patients in the Emergency Department, but delays and lower quality care in med-surg floors.
Very comfortable for family in ER, but strongly urge going somewhere else for higher level of care.
Excellent care, 10/10. Personal experience confirms exceptional care, great staff, and high quality service at this hospital.
Smaller hospital allows for more personalized care and attention to patients due to fewer patients to care for.
Quality is good at times, but staffing issues are decreasing overall care quality.
Depends on the person they see.
Great care, concerns about upper floor staff. High turnover, lack of established culture. Limited services, not recommended for certain things.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Canton-Potsdam Hospital has an average overall patient satisfaction rating. However, it is important to consider that the hospital has multiple significant high-patient-mortality concerns. Additionally, the average ER wait time is relatively reasonable, as patients are seen and treated within an average timeframe of 2-3 hours. However, the hospital does not perform well in treating conditions such as heart failure, leading to a higher rate of patients needing to return to the hospital. Furthermore, the hospital faces challenges in maintaining low infection rates.
Nearby Hospitals
Massena Hospital Inc
MASSENA
Patient Recommendation
Estimated Nurse Recommendation
Poor: Bottom 25% Hospital
59%
of Nurses Recommend to Their Loved Ones
Claxton-Hepburn Medical Center
Patient Recommendation
Estimated Nurse Recommendation
OGDENSBURG
Weak: Bottom 20% Hospital
57%
of Nurses Recommend to Their Loved Ones
Gouverneur Hospital
Patient Recommendation
Estimated Nurse Recommendation
GOUVERNEUR
Poor: Bottom 25% Hospital
59%
of Nurses Recommend to Their Loved Ones
Alice Hyde Medical Center
Patient Recommendation
Estimated Nurse Recommendation
MALONE
Warning: Bottom 5% Hospital
34%
of Nurses Recommend to Their Loved Ones
Adirondack Medical Center - Saranac Lake
Patient Recommendation
Estimated Nurse Recommendation
SARANAC LAKE
Excellent: Top 10% Hospital
86%
of Nurses Recommend to Their Loved Ones