CareLuminate Quality and Safety Report
Highland Hospital
1000 SOUTH AVENUE
ROCHESTER, NY
(585) 341-6736
Patient
Recommendation
Below Average: Bottom 50% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
68%
Below Average: Bottom 50% Hospital
Based on 68% of 908 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
68%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
Learn More With Our Recently Published:
0
Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Highland Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
For neurology or stroke, definitely recommend our hospital. For other medical conditions, advise seeking treatment elsewhere.
Quality of care declined recently.
Quality of care varies based on factors including stress level, patient load, and staffing; sometimes we have 5-6 patients.
Good quality care, personable staff, compassionate work.
Overwhelmed staff on regular med surge floors, would prefer sending family to another hospital, due to insufficient staffing.
Good hospital, caring doctors, competent nurses. Prefer over other hospitals. Some downsides, but Olathe tries to accommodate.
Not recommended. Limited services and lack of complexity in patient care. Competent at stabilizing, but not experienced with serious illnesses.
High-quality care, highly recommend hospital. Majority of patients satisfied. Patients are at the center of our care.
Quality of care and patient satisfaction are top priorities- nurses and physicians value our work, active feedback improvement. Manager's exceptional at patient monitoring.
Nurses Say it Straight
These comments are not from nurses at Highland Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
For neurology or stroke, definitely recommend our hospital. For other medical conditions, advise seeking treatment elsewhere.
Quality of care declined recently.
Quality of care varies based on factors including stress level, patient load, and staffing; sometimes we have 5-6 patients.
Good quality care, personable staff, compassionate work.
Overwhelmed staff on regular med surge floors, would prefer sending family to another hospital, due to insufficient staffing.
Good hospital, caring doctors, competent nurses. Prefer over other hospitals. Some downsides, but Olathe tries to accommodate.
Not recommended. Limited services and lack of complexity in patient care. Competent at stabilizing, but not experienced with serious illnesses.
High-quality care, highly recommend hospital. Majority of patients satisfied. Patients are at the center of our care.
Quality of care and patient satisfaction are top priorities- nurses and physicians value our work, active feedback improvement. Manager's exceptional at patient monitoring.
It's a great place, like a one-stop shop, with all specialties. Exceptional care is provided to our patients.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Highland Hospital has an average overall patient satisfaction rating and there are certain areas of improvement that patients have reported. Some patients have experienced instances where the care team was slow in meeting their needs. Additionally, there have been challenges in maintaining cleanliness within the hospital. The hospital also has a long emergency room wait time, with patients typically waiting over 3 hours to be seen and treated. Furthermore, the hospital has not performed well in treating conditions such as heart failure and pneumonia, which unfortunately results in patients needing to return for further treatment.
Nearby Hospitals
Rochester General Hospital
ROCHESTER
Patient Recommendation
Estimated Nurse Recommendation
Weak: Bottom 20% Hospital
56%
of Nurses Recommend to Their Loved Ones
Unity Hospital
Patient Recommendation
Estimated Nurse Recommendation
ROCHESTER
Weak: Bottom 20% Hospital
57%
of Nurses Recommend to Their Loved Ones
Strong Memorial Hospital
Patient Recommendation
Estimated Nurse Recommendation
ROCHESTER
Above Average: Top 50%
71%
of Nurses Recommend to Their Loved Ones
F F Thompson Hospital
Patient Recommendation
Estimated Nurse Recommendation
CANANDAIGUA
Below Average: Bottom 50% Hospital
68%
of Nurses Recommend to Their Loved Ones
Clifton Springs Hospital And Clinic
Patient Recommendation
Estimated Nurse Recommendation
CLIFTON SPRINGS
Above Average: Top 50%
74%
of Nurses Recommend to Their Loved Ones