CareLuminate Quality and Safety Report
Samaritan Medical Center
830 WASHINGTON STREET
WATERTOWN, NY
(315) 785-4121
Patient
Recommendation
Weak: Bottom 20% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
58%
Weak: Bottom 20% Hospital
Based on 58% of 407 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
56%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Samaritan Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Quality of care is good, I have trust in healthcare professionals to provide safe and effective treatment.
Less confidence in Truman Hospital due to witnessed missed diagnoses, disregarded patient complaints, and high workload.
Recommend hospital, but choose doctors/nurses carefully.
Poor quality of care with patients arriving from the floor with bad IVs and covered in stool or urine, sometimes without a gown.
Great care, but lacking due to staffing and overwhelming workload. Might not be timely or as expected, due to lack of resources and availability.
Depends on what they need to be seen for. Excellent care for neurological issues, but understaffed and high turnover rate in cardiology.
Recommended for cardiac care and having a baby, but concerns about GI care, suggesting to consider other options for general surgery.
"Depends on the unit. Would recommend hospital overall, but hesitant about the ED. Staff seems hardened and uncaring."
Excellent care, great teamwork, happy staff, supportive management, feels like family, patient safety priority, great place to work.
Nurses Say it Straight
These comments are not from nurses at Samaritan Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Quality of care is good, I have trust in healthcare professionals to provide safe and effective treatment.
Less confidence in Truman Hospital due to witnessed missed diagnoses, disregarded patient complaints, and high workload.
Recommend hospital, but choose doctors/nurses carefully.
Poor quality of care with patients arriving from the floor with bad IVs and covered in stool or urine, sometimes without a gown.
Great care, but lacking due to staffing and overwhelming workload. Might not be timely or as expected, due to lack of resources and availability.
Depends on what they need to be seen for. Excellent care for neurological issues, but understaffed and high turnover rate in cardiology.
Recommended for cardiac care and having a baby, but concerns about GI care, suggesting to consider other options for general surgery.
"Depends on the unit. Would recommend hospital overall, but hesitant about the ED. Staff seems hardened and uncaring."
Excellent care, great teamwork, happy staff, supportive management, feels like family, patient safety priority, great place to work.
Highly skilled and capable doctors and nurses, confident and comfortable with their level of care, compared to healthcare options in Kansas City.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Samaritan Medical Center demonstrates average overall patient satisfaction and mortality rates. Patients may experience longer wait times in the emergency room, averaging over 3 hours for assessment and treatment. However, the hospital performs below average in effectively treating conditions such as pneumonia to minimize readmissions. On the positive side, Samaritan Medical Center excels in preventing infections among its patients, surpassing the average performance in this area.
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