CareLuminate Quality and Safety Report
St Joseph's Hospital Health Center
301 PROSPECT AVENUE
SYRACUSE, NY
(315) 448-5111
Patient
Recommendation
Below Average: Bottom 50% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
69%
Below Average: Bottom 50% Hospital
Based on 69% of 2,297 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
69%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at St Joseph's Hospital Health Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Covenant has strong values, motto is 'everyone matters', and aims to provide the best care for every individual.
"For ER, great nurses and excellent doctors. But for floor care, it varies depending on the unit and nurse."
Covenant is the best local hospital for care. Patients complain about the Harrison Campus nurses.
Legacy Emanuel is recommended for family members, good outcomes with sick patients; trust in providers. Good with trauma patients, neuro trauma care. Not recommended for cancer patients.
Quality of care in our hospital is great.
Strongly recommend hospital over others, highest level of care in emergency, critical care, and pediatrics in Portland area.
Challenging to deliver quality care due to staffing, supplies, and equipment, but ultimately good care is provided.
Our systems hinder us, we miss truly listening to patients. Failed treatments and lack of comprehensive care. Advocate needed 24/7.
Hospital quality good, but for specialized care (cardiology, oncology), suggest KU or Saint Luke's.
Nurses Say it Straight
These comments are not from nurses at St Joseph's Hospital Health Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Covenant has strong values, motto is 'everyone matters', and aims to provide the best care for every individual.
"For ER, great nurses and excellent doctors. But for floor care, it varies depending on the unit and nurse."
Covenant is the best local hospital for care. Patients complain about the Harrison Campus nurses.
Legacy Emanuel is recommended for family members, good outcomes with sick patients; trust in providers. Good with trauma patients, neuro trauma care. Not recommended for cancer patients.
Quality of care in our hospital is great.
Strongly recommend hospital over others, highest level of care in emergency, critical care, and pediatrics in Portland area.
Challenging to deliver quality care due to staffing, supplies, and equipment, but ultimately good care is provided.
Our systems hinder us, we miss truly listening to patients. Failed treatments and lack of comprehensive care. Advocate needed 24/7.
Hospital quality good, but for specialized care (cardiology, oncology), suggest KU or Saint Luke's.
Highly recommend hospital for quality care.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
St Joseph's Hospital Health Center exhibits average overall patient satisfaction. However, one area of concern is the extended wait time in the emergency room where patients typically wait for over 3 hours before being seen and treated. Additionally, the hospital falls short in effectively treating conditions such as heart failure and pneumonia, resulting in a higher likelihood of patients needing to return for further treatment. Despite these weaknesses, St Joseph's Hospital Health Center excels in preventing infections among patients, ensuring a high standard of safety within the hospital.
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