CareLuminate Quality and Safety Report
Rochester General Hospital
1425 PORTLAND AVENUE
ROCHESTER, NY
(585) 922-4000
Patient
Recommendation
Weak: Bottom 20% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
58%
Weak: Bottom 20% Hospital
Based on 58% of 3,230 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
56%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Rochester General Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Skilled nurses, extreme shortage, hesitant to refer family. Short-staffed, often 60%, 3 patients in ICU. Good community presence, corporate-driven focus on stakeholders.
Exceptional nurses, hardworking doctors and staff, top-notch care, multitude of resources, best possible treatment. Very fortunate.
Quality of care comparable to other hospitals in Kansas City, but not my top pick due to staffing issues.
St. Joseph's: kind, helpful, and caring. They treat you like family to help you get well.
Some departments provide better care, but my department is run well. There are often issues with understaffing and past errors.
Not recommending hospital, ED unit lacking, insufficient patient care.
Truly good hospital with quality care; I would definitely encourage them to come.
We care for our patients well, with attentive managers. As a newer nurse, I'm still learning.
Hospital good overall, staffing problem. Cardiology has best cardiac team. Nervous about quality of care in med surg units.
Nurses Say it Straight
These comments are not from nurses at Rochester General Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Skilled nurses, extreme shortage, hesitant to refer family. Short-staffed, often 60%, 3 patients in ICU. Good community presence, corporate-driven focus on stakeholders.
Exceptional nurses, hardworking doctors and staff, top-notch care, multitude of resources, best possible treatment. Very fortunate.
Quality of care comparable to other hospitals in Kansas City, but not my top pick due to staffing issues.
St. Joseph's: kind, helpful, and caring. They treat you like family to help you get well.
Some departments provide better care, but my department is run well. There are often issues with understaffing and past errors.
Not recommending hospital, ED unit lacking, insufficient patient care.
Truly good hospital with quality care; I would definitely encourage them to come.
We care for our patients well, with attentive managers. As a newer nurse, I'm still learning.
Hospital good overall, staffing problem. Cardiology has best cardiac team. Nervous about quality of care in med surg units.
Variable quality of care, some doctors untrustworthy.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Rochester General Hospital has faced challenges in delivering satisfactory care to its patients, as indicated by low overall patient satisfaction and significant concerns regarding staff responsiveness, cleanliness, and the provision of a quiet resting environment. The hospital's quality of care is also reflected in patients reporting long wait times in the emergency room, with an average of over 3 hours for assessment and treatment. Furthermore, the hospital has shown a lack of effectiveness in treating conditions such as heart attacks, heart failure, and pneumonia, leading to an increased likelihood of patients requiring readmission. It is important for consumers to be aware of these quality indicators when considering Rochester General Hospital for their healthcare needs.
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