CareLuminate Quality and Safety Report
Lenox Hill Hospital
100 EAST 77TH STREET
NEW YORK, NY
(212) 439-2345
Patient
Recommendation
Below Average: Bottom 50% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
64%
Below Average: Bottom 50% Hospital
Based on 64% of 307 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
63%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Lenox Hill Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Reservations about care quality, uncomfortable bringing family, residents still learning, physicians don't listen, not enough time to educate, shortages, concerned about safety.
Exemplary care; competent nurses and doctors. I would choose St. Joseph for receiving care.
St. Joseph's is a good hospital despite some unfavorable experiences, with sometimes malfunctioning equipment causing upset amongst patients.
I would recommend this hospital for good quality care; I have worked and been a patient here.
Truly good hospital with quality care; I would definitely encourage them to come.
Valley Baptist hospital is definitely preferable over our hospital.
Covenant is the best local hospital for care. Patients complain about the Harrison Campus nurses.
Excellent care, well staffed.
Collaborative approach, good quality. Floors sometimes struggle; ICU has excellent nurse-to-patient ratios.
Nurses Say it Straight
These comments are not from nurses at Lenox Hill Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Reservations about care quality, uncomfortable bringing family, residents still learning, physicians don't listen, not enough time to educate, shortages, concerned about safety.
Exemplary care; competent nurses and doctors. I would choose St. Joseph for receiving care.
St. Joseph's is a good hospital despite some unfavorable experiences, with sometimes malfunctioning equipment causing upset amongst patients.
I would recommend this hospital for good quality care; I have worked and been a patient here.
Truly good hospital with quality care; I would definitely encourage them to come.
Valley Baptist hospital is definitely preferable over our hospital.
Covenant is the best local hospital for care. Patients complain about the Harrison Campus nurses.
Excellent care, well staffed.
Collaborative approach, good quality. Floors sometimes struggle; ICU has excellent nurse-to-patient ratios.
nervous, worried, lengthy stay, delays, good outpatient and telemedicine care
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Lenox Hill Hospital receives an average overall patient satisfaction rating based on CMS HCAHPS patient ratings and quality data. However, it is important to note that the hospital has a long ER wait time, with patients waiting for over 3 hours on average before being seen and treated. Additionally, Lenox Hill Hospital does not perform well in treating conditions like pneumonia, resulting in a higher rate of patients needing to return for further treatment. On the positive side, the hospital excels in ensuring that patients do not acquire infections during their stay.
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