CareLuminate Quality and Safety Report
Olean General Hospital
515 MAIN STREET
OLEAN, NY
(716) 373-2600
Patient
Recommendation
Warning: Bottom 5% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
36%
Warning: Bottom 5% Hospital
Based on 36% of 520 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
29%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Olean General Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Fantastic mental health unit, but hesitant to recommend medically.
People I work with are caring and professional. Concerned about staffing and patient care, advocating for safe ratios.
Great care, amazing nurses, great doctors, compassionate team - would recommend our hospital to someone I love.
Varied experiences across departments.
Exceptional nurses, hardworking doctors and staff, top-notch care, multitude of resources, best possible treatment. Very fortunate.
Quality of care comparable to other hospitals in Kansas City, but not my top pick due to staffing issues.
Good place for care, trust the physicians and nursing staff, would recommend to family, comfortable letting them care for me.
I believe Centerpoint hospital has been working hard to improve its reputation; I would definitely recommend it.
It's a great place, like a one-stop shop, with all specialties. Exceptional care is provided to our patients.
Nurses Say it Straight
These comments are not from nurses at Olean General Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Fantastic mental health unit, but hesitant to recommend medically.
People I work with are caring and professional. Concerned about staffing and patient care, advocating for safe ratios.
Great care, amazing nurses, great doctors, compassionate team - would recommend our hospital to someone I love.
Varied experiences across departments.
Exceptional nurses, hardworking doctors and staff, top-notch care, multitude of resources, best possible treatment. Very fortunate.
Quality of care comparable to other hospitals in Kansas City, but not my top pick due to staffing issues.
Good place for care, trust the physicians and nursing staff, would recommend to family, comfortable letting them care for me.
I believe Centerpoint hospital has been working hard to improve its reputation; I would definitely recommend it.
It's a great place, like a one-stop shop, with all specialties. Exceptional care is provided to our patients.
Exemplary care; competent nurses and doctors. I would choose St. Joseph for receiving care.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Olean General Hospital has received mixed reviews in terms of quality of care from patients. Overall patient satisfaction is low, with patients reporting significant challenges related to staff responsiveness and communication about medications. Patients also express concerns about transitions between hospital departments and the cleanliness of the facility. Additionally, patients have reported difficulties in finding quiet rest. In terms of mortality rates, the hospital has an average performance across all measured metrics. The average wait time in the emergency department is 2-3 hours, which is considered standard. However, the hospital does not excel in the treatment of conditions such as heart failure, leading to patients needing to return to the facility. On the positive side, Olean General Hospital performs above-average in preventing infections among patients.
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