CareLuminate Quality and Safety Report
Niagara Falls Memorial Medical Center
621 TENTH STREET
NIAGARA FALLS, NY
(716) 278-4000
Patient
Recommendation
Concerning: Bottom 10% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
53%
Concerning: Bottom 10% Hospital
Based on 53% of 425 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
50%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Niagara Falls Memorial Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Emergency Dept recommended for better care, floor nurses less welcoming due to heavy patient load.
Great nurses, poor management, staffing issues, recommend other hospitals, lack of specialty doctors.
Overall, good job, caring nurses, lack of medical oversight impacting care quality.
Don't go to Dameron, policies and processes are not well put together, staff is unhappy, management doesn't pay attention to teams.
Great teamwork, but staffing ratios are a downside. Good doctors and nurses. Would recommend for family members.
Unsafe practices, old and disconnected systems, poor safety practices. Don't go there, I wouldn't refer my loved ones to Dameron Hospital.
There are areas for improvement, good community hospital overall, but for critical issues, seek treatment elsewhere.
"Our care is pretty good. We don't get enough credit. We are a smaller community hospital and we do pretty good work there."
Excellent care from coworkers, but not enough time for each patient. Common challenge in healthcare. Committed to doing our best.
Nurses Say it Straight
These comments are not from nurses at Niagara Falls Memorial Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Emergency Dept recommended for better care, floor nurses less welcoming due to heavy patient load.
Great nurses, poor management, staffing issues, recommend other hospitals, lack of specialty doctors.
Overall, good job, caring nurses, lack of medical oversight impacting care quality.
Don't go to Dameron, policies and processes are not well put together, staff is unhappy, management doesn't pay attention to teams.
Great teamwork, but staffing ratios are a downside. Good doctors and nurses. Would recommend for family members.
Unsafe practices, old and disconnected systems, poor safety practices. Don't go there, I wouldn't refer my loved ones to Dameron Hospital.
There are areas for improvement, good community hospital overall, but for critical issues, seek treatment elsewhere.
"Our care is pretty good. We don't get enough credit. We are a smaller community hospital and we do pretty good work there."
Excellent care from coworkers, but not enough time for each patient. Common challenge in healthcare. Committed to doing our best.
I work with great people, doctors communicate well, and the nurses provide excellent care.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
According to the CMS HCAHPS patient ratings and quality data, Niagara Falls Memorial Medical Center exhibits low overall patient satisfaction. Patients have reported that the care team at the hospital can be slow in meeting their needs. Additionally, challenges have been reported regarding the cleanliness of the hospital. In terms of mortality rates, the hospital is found to be average in every measured category. The emergency department at the hospital has a long wait time, with patients taking on average over 3 hours to be seen and treated. Furthermore, the hospital has faced challenges with high infection rates.
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