CareLuminate Quality and Safety Report
Mount Sinai St Luke's Roosevelt Hospital
1000 TENTH AVENUE
NEW YORK, NY
(212) 523-4000
Patient
Recommendation
Poor: Bottom 25% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
61%
Poor: Bottom 25% Hospital
Based on 61% of 352 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
59%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Mount Sinai St Luke's Roosevelt Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Some departments provide better care, but my department is run well. There are often issues with understaffing and past errors.
Great teamwork, passionate staff, improved care with hospitalists, better communication, accessible doctors, and flexible availability.
Excellent quality of care with skilled team, teamwork, collaboration, and adequate staff including residents, interns, and nursing students.
I would recommend this hospital for good quality care; I have worked and been a patient here.
Good quality care, highly skilled doctors, respectful treatment of staff and patients.
Truly good hospital with quality care; I would definitely encourage them to come.
Varied experiences across departments.
Great care, chaotic unit, busy, but team works tirelessly to meet everyone's needs to the best of our ability.
We provide good care, but sometimes lack sufficient CNAs.
Nurses Say it Straight
These comments are not from nurses at Mount Sinai St Luke's Roosevelt Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Some departments provide better care, but my department is run well. There are often issues with understaffing and past errors.
Great teamwork, passionate staff, improved care with hospitalists, better communication, accessible doctors, and flexible availability.
Excellent quality of care with skilled team, teamwork, collaboration, and adequate staff including residents, interns, and nursing students.
I would recommend this hospital for good quality care; I have worked and been a patient here.
Good quality care, highly skilled doctors, respectful treatment of staff and patients.
Truly good hospital with quality care; I would definitely encourage them to come.
Varied experiences across departments.
Great care, chaotic unit, busy, but team works tirelessly to meet everyone's needs to the best of our ability.
We provide good care, but sometimes lack sufficient CNAs.
Highly recommend hospital. Personal experience with quality care for special needs son. Level 1 trauma hospital with expertise and resources.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Mount Sinai St Luke's Roosevelt Hospital has received low ratings in overall patient satisfaction according to CMS HCAHPS patient ratings and quality data. Patients have reported that the care team can be slow in meeting their needs at times. The hospital has a long wait time in the emergency room, with patients waiting on average over 3 hours to be seen and treated. It is important to note that the hospital does not perform well in treating conditions such as heart attacks and heart failure, resulting in patients having to return to the hospital. However, the hospital does excel in preventing infections among its patients.
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