CareLuminate Quality and Safety Report
Jamaica Hospital Medical Center
89TH AVENUE AND VAN WYCK EXPRESSWAY
JAMAICA, NY
(718) 262-6000
Patient
Recommendation
Warning: Bottom 5% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
50%
Warning: Bottom 5% Hospital
Based on 50% of 1,003 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
46%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Jamaica Hospital Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Quality of care is not satisfactory due to shortage of nurses. I would not recommend coming here.
Hospital good overall, staffing problem. Cardiology has best cardiac team. Nervous about quality of care in med surg units.
People I work with are caring and professional. Concerned about staffing and patient care, advocating for safe ratios.
Varied experiences across departments.
Quality of care comparable to other hospitals in Kansas City, but not my top pick due to staffing issues.
Care generally good, but challenges with staffing shortages make it difficult to reach staff, especially for seriously ill patients.
Variable quality of care, some doctors untrustworthy.
"Depends on the unit. Would recommend hospital overall, but hesitant about the ED. Staff seems hardened and uncaring."
ICU is strong, received award, ED is chaotic, biggest in the area, challenging to manage.
Nurses Say it Straight
These comments are not from nurses at Jamaica Hospital Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Quality of care is not satisfactory due to shortage of nurses. I would not recommend coming here.
Hospital good overall, staffing problem. Cardiology has best cardiac team. Nervous about quality of care in med surg units.
People I work with are caring and professional. Concerned about staffing and patient care, advocating for safe ratios.
Varied experiences across departments.
Quality of care comparable to other hospitals in Kansas City, but not my top pick due to staffing issues.
Care generally good, but challenges with staffing shortages make it difficult to reach staff, especially for seriously ill patients.
Variable quality of care, some doctors untrustworthy.
"Depends on the unit. Would recommend hospital overall, but hesitant about the ED. Staff seems hardened and uncaring."
ICU is strong, received award, ED is chaotic, biggest in the area, challenging to manage.
We care for our patients well, with attentive managers. As a newer nurse, I'm still learning.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Jamaica Hospital Medical Center has received low overall patient satisfaction ratings based on the CMS HCAHPS patient ratings and quality data. Patients have reported significant challenges with staff responsiveness to their needs, as well as with communication about their medications, discharge, and follow-up instructions. There have also been reported challenges with transitions between departments within the hospital. While the hospital is average in every measured mortality rate, it is important to note that the ER wait time is quite long, taking over 3 hours on average for patients to be seen and treated. Additionally, the hospital does not perform well in treating conditions like heart failure and pneumonia, resulting in patients having to return to the hospital.
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